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Email UI issue -> emails cut off horizontally

  • March 14, 2025
  • 1 reply
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We’re having an issue where customers send us emails that are wider than the intercom email UI so they are cut off and the team is unable to read them. Our workaround is to either copy and paste the message into a different tab (like a Google doc) or reply CCing in our personal work address so we can view the email in gmail. Neither are great solutions. 

 

It would be great if either emails were consistently resized appropriately or (for things we wouldn’t want to make artificially narrow like tables, which we get from customers frequently) we could “pop out” a message and make it whatever width we need in a pop-out window.

Best answer by MaryJ

Unfortunately, Intercom's email UI doesn't always handle wide-format messages well. A few workarounds you could try: adjusting the browser zoom or using developer tools (F12 in Chrome) to inspect the email content, checking for hidden scrollbars by clicking inside the email and using arrow keys or a trackpad, switching to a plaintext view if available to bypass formatting issues, or integrating Intercom with Gmail or Outlook to view messages in a native email client. 

Your idea of a pop-out window makes a lot of sense, and it might be worth submitting as a feature request to Intercom if you haven’t already.

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  • MaryJ
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  • March 17, 2025

Unfortunately, Intercom's email UI doesn't always handle wide-format messages well. A few workarounds you could try: adjusting the browser zoom or using developer tools (F12 in Chrome) to inspect the email content, checking for hidden scrollbars by clicking inside the email and using arrow keys or a trackpad, switching to a plaintext view if available to bypass formatting issues, or integrating Intercom with Gmail or Outlook to view messages in a native email client. 

Your idea of a pop-out window makes a lot of sense, and it might be worth submitting as a feature request to Intercom if you haven’t already.

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