@Ben Hizak You should be able to just type in the ticket number in the search to find it quickly and if you want to get directly to the ticket but you can also use the url with the ticket number at the end.  For ticket 2138  ie https://app.intercom.com/a/inbox/xxxxx/inbox/shared/all/conversation/2138

I would recommend they just send you the URL to the ticket to make it easier, have a look at this ticket with the link

Do you generally pass this information in Slack or some other tool or messenger?  They can also @mention you in the notes on the Ticket to invite you to look into it which would be easier. 

Hi Nathan,

Thank you for the URL tip. That’s Sometimes the request comes from a customer or external support agency.

I see that Intercom is big on keyboard shortcuts (Thank you!). Do you think it unreasonable to ask for a keyboard shortcut  that takes me to the right ticket?

Thanks

Hi @Ben Hizak, It’s Mat from the Support Engineering Team

You can check if this feature has been recorded already on our Product Wishlist in our Community?
You can search and upvote existing requests or create new requests
Check out the quick guide on how the Product Wishlist works here.

Hi Mateusz,

Yes, I review that pretty often. Thank you very much.
Ben