Skip to main content
Answered

How can I reporting on customer satisfaction?


Forum|alt.badge.img

how to count the customer satisfaction?

Best answer by Roy

Hi @user281​ ,

 

For customer satisfaction, you can use conversation rating.

 

With conversation rating, you can ask for customer feedback after the conversation get closed. 

 

If you are looking more detailed and professional solution (NPS tracker or custom survey questions), please take a look at the following apps

View original
Did this topic help you find an answer to your question?

3 replies

Forum|alt.badge.img+5
  • Expert User
  • 1152 replies
  • Answer
  • October 18, 2020

Hi @user281​ ,

 

For customer satisfaction, you can use conversation rating.

 

With conversation rating, you can ask for customer feedback after the conversation get closed. 

 

If you are looking more detailed and professional solution (NPS tracker or custom survey questions), please take a look at the following apps


Forum|alt.badge.img
  • Author
  • Connector
  • 6 replies
  • October 19, 2020

what i mean how to calculate mathematically


Forum|alt.badge.img+5
  • Expert User
  • 1152 replies
  • October 20, 2020

@user281​ ,

Here's how NPS calculation works:

NPSYou can also us the free calculator provided by Delighted:

https://delighted.com/nps-calculator


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings