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how to count the customer satisfaction?

Hi @user281​ ,

 

For customer satisfaction, you can use conversation rating.

 

With conversation rating, you can ask for customer feedback after the conversation get closed. 

 

If you are looking more detailed and professional solution (NPS tracker or custom survey questions), please take a look at the following apps. 

what i mean how to calculate mathematically

@user281​ ,

Here's how NPS calculation works:

NPSYou can also us the free calculator provided by Delighted:

https://delighted.com/nps-calculator

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