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How do I add and remove recipients in an open conversation in the new UI?


I've been using the new UI for a while now and about 1-2 months ago I vaguely remember seeing an update on how to manage recipients in a conversation in the new UI. But then after that, I seem to have lost the ability to do that.

Am I just not seeing where that option was moved to? Currently, I have to jump back to the original inbox to manage recipients.

Best answer by Racheal

Hey @brian p​ Racheal from the support engineer team here 👋🏼

 

You can manage participants right from the composer! 🎉 You'll see the option to add/remove people from the top of the composer area when sending a reply:inbox-2-manage-participants

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5 replies

Racheal
Intercom Team
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  • Customer Support Engineer
  • 512 replies
  • Answer
  • August 25, 2022

Hey @brian p​ Racheal from the support engineer team here 👋🏼

 

You can manage participants right from the composer! 🎉 You'll see the option to add/remove people from the top of the composer area when sending a reply:inbox-2-manage-participants


  • Author
  • Connector
  • 5 replies
  • August 25, 2022

Ahah! There it is.

Curious though. Do I need to send a response for the recipient(s) to be removed? In my current position I don't interact with the end user of our product. I'm sending emails over to our intercom inboxes and need to remove my email so that follow-up is between our support team and the end user.

 

I removed my email but I still see my email(tab) at the top right corner.


  • Author
  • Connector
  • 5 replies
  • September 9, 2022

@racheal​  Just wanted to follow up on my question above. Would I have to send a message to remove myself?


Racheal
Intercom Team
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  • Customer Support Engineer
  • 512 replies
  • September 13, 2022

Hey @brian p​ 

 

Ah, yes you would have to reply in order to remove yourself. This is a new feature within our next gen inbox and we are tracking feedback on it- so I will be sure to add your use case to our issue here!


  • Author
  • Connector
  • 5 replies
  • September 13, 2022

Thank you so much!


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