Just talked with Intercom staff through chat and got feedback that seems odd to me.
Feedback was that there is no way to delete / archive a conversation. You can either delete a user (not what we want to do here) or use API to delete the conversation.
This seems like the most basic of functionality that is missing. How are others getting around this?
Only thing we can think of now is to add a conversation data element called “Deleted” and set that every time we close something we want to delete. But to close, we have 5 different required fields--so those all have to have a “Deleted” option in them. Then every report needs to ignore those. This seems like a lot of extra steps to workaround a basic function being missing.
Best answer by Jacob Cox
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