My team currently categorizes conversations through conversation tags manually, and I would like to change this scenario, where the tool itself does the tagging automatically.
I would like cases and examples of how I can do this. Can you give me some strength?
You can set up a custom bot that would trigger for each new conversation and that will ask users about the topic they need help with. In the bot, you can tag the conversation with conversation tags, depending on which options they choose, before connecting them to the agent (teammate).
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