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I'm using the intercom api to create and respond conversations of type email, when I send messages as an admin using HTML, some HTML components are stripped, as a result clients can't see the HTML formatted correctly when the email is opened, like i gmail for instance, why is this?

Hi,

Could try using Intercom’s API for admin-initiated conversations.

The above API allows you to send emails while preserving the original formatting.

I don’t want to initiate a conversation, I need to reply to an existing conversation, also this documentation seems old, I don’t see any reference to this for version 2.11? 

​@Andres, It’s Mat from the Support Engineering Team 😀

If you want to reply to an existing conversation you should use Reply to a Conversation API endpoint.

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