I'm using the intercom api to create and respond conversations of type email, when I send messages as an admin using HTML, some HTML components are stripped, as a result clients can't see the HTML formatted correctly when the email is opened, like i gmail for instance, why is this?
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Hi,
Could try using Intercom’s API for admin-initiated conversations.
The above API allows you to send emails while preserving the original formatting.
I don’t want to initiate a conversation, I need to reply to an existing conversation, also this documentation seems old, I don’t see any reference to this for version 2.11?
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