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For one of my teams, the sound goes off for new messages consistently.

For the other team, which is for premium users of our app only, the sound does not go off consistently, meaning I miss my SLA/FRT on it.

 

Do you know why this might be happening?

browser notification sounds

Hey @stephanie k​ 👋🏼

 

A good go-to start would be to give these steps a go 👇🏼

 

-A hard refresh (Command + Shift + R on a Mac, or Ctrl + Shift + R on Windows)

-Clearing your cache and disabling extensions

-Testing in an incognito browser (Command + Shift + N on Mac, or Ctrl + Shift + N on Windows)

-Testing a different browser to the one that you’re using

-Testing an alternative wifi network or from a personal hotspot on a mobile phone

 

Do these make any difference on how these sound notifications work? If not, it might be a good idea to pop onto us in the messenger with a full screenshot of your notification section and examples of conversations where you should've received the notification but didn't 🚀

 

We could definitely dig into this further for you!

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