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Intercom React native has no update when new message comming.


I'm developing react native app using intercom (@intercom/intercom-react-native v5.0.0). Currently I'm facing problem that's intercom doesn't update for new message coming. Only update when I open conversation from launcher or kill the app and open again. I already set up push notification for the app and can receive it when app in background. Please help me

Best answer by Ebenezer.Laleye

Hi @Viet Tang ! Ebenezer here from Engineering Support👋.

I see you were able to get in touch with our team through the Messenger and they were able to sort this out for you.

The solution seemed quite involved so I won’t post the answer here as it contains some sensitive information about your set up.🙏

 

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Hi @Viet Tang ! Ebenezer here from Engineering Support👋.

I see you were able to get in touch with our team through the Messenger and they were able to sort this out for you.

The solution seemed quite involved so I won’t post the answer here as it contains some sensitive information about your set up.🙏

 


  • New Participant
  • 2 replies
  • September 17, 2024

@Ebenezer.Laleye I’m having this same issue using 7.2.1


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