The Whatsapp has the feature to reply an specific message.
Intercom has this feature working in Whatsapp channel?
Page 1 / 1
Hey 
At the moment, it isn’t possible to reply to a specific reply within a conversation, starting a separate thread. I’d be happy to flag this as a feature request for the team to consider in the future!
Reply
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.