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Answered

Is it possible to reply a specific message in Whatsapp channel?

  • November 2, 2023
  • 1 reply
  • 314 views

The Whatsapp has the feature to reply an specific message. 

 

Intercom has this feature working in Whatsapp channel?

Best answer by Racheal

Hey @Motorhome Trips Racheal from the support engineer team here👋 

 

At the moment, it isn’t possible to reply to a specific reply within a conversation, starting a separate thread. I’d be happy to flag this as a feature request for the team to consider in the future!

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Racheal
Intercom Team
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  • Customer Support Engineer
  • 512 replies
  • Answer
  • November 7, 2023

Hey @Motorhome Trips Racheal from the support engineer team here👋 

 

At the moment, it isn’t possible to reply to a specific reply within a conversation, starting a separate thread. I’d be happy to flag this as a feature request for the team to consider in the future!


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