Skip to main content
Answered

Is it possible to set for some users to contact only by e-mail?


Forum|alt.badge.img+1

Hi there!

Our team is creating a free account, in this service we don't want to give access to the online chat. The support for theses users will be only by e-mail.

Is there a way to disable the chat for some users keeping the intercom logo on the screen? 👀

Best answer by Kevin Bendixen

@user682​ If you track those users then it should be possible. Just use "Users who match certain data" under the option "Show the new conversations button" in the messenger settings and use the free plan to filter out those usersBildschirmfoto 2021-05-26 um 09.20.17

View original
Did this topic help you find an answer to your question?

2 replies

Kevin Bendixen
Top Expert ✨
Forum|alt.badge.img+5

@user682​ If you track those users then it should be possible. Just use "Users who match certain data" under the option "Show the new conversations button" in the messenger settings and use the free plan to filter out those usersBildschirmfoto 2021-05-26 um 09.20.17


Forum|alt.badge.img+1
  • Author
  • Active User
  • 27 replies
  • May 26, 2021

Thanks @kevin b​!


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings