Hey @user2149​! Oséas here from the Customer Support Specialist team 🕵️

You can actually do this via API, but the best solution here would be setting up a webhook directly for when a conversation is assigned to a team. Since you are already familiar with the Tags topic on our webhook documentation, you would just need to add the topic conversation.admin.assigned to receive notifications when a conversation gets assigned to a team. This is how the response would look like and the key you'll need to use👇Just note that this notification is triggered for both assignment types; teammate and team. So make sure to use the key team_assignee_id to find the conversations assigned to the relevant team and admin_assignee_id to identify when the value is equal to null (conversations is only assigned to a a team and not teammate).

Super helpful, thanks!!