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Lets say we have an external website that is associated with our main website. Our main website is what hosts Intercom. However, we want to put a "Contact Us" section and a link in our external website that redirects the user to a prepoulated message/bot. Is there a way to do this?

Hey @melissa h13​ Racheal from the support engineer team here 👋🏼

 

If you create a link that leads to the showNewMessage method you can insert a second parameter, used to pre-populate the message composer. For example:

Send us <a href="#" onclick="Intercom('showNewMessage', 'Feedback on the new reports feature:')">your feedback on the reports feature</a>

You would need to link to your page with the Messenger installed here.

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