Providing a Subject heading on each Message after the Conversation is closed.
That way, users can see the subject and refer back to their conversations by topic.
Answered
Providing a Subject heading on each Message after the Conversation is closed.
Best answer by bernice
Hey
You can set conversation titles for each of your conversations which would allow you to more quickly receive context on what each topic is about when scrolling through the conversation list. Note, the titles are teammate facing only, meaning that customers won't see the titles you have set for conversations.
You can add a title to the conversation in the Attributes app on the right hand side of the Help Desk:
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