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Hi there,

 

We’re currently using DialPad, but we’re interested in moving over to Intercom. We like the UI difference, and the ease of usage throughout the app. However, I noticed when I text the number I call, it doesn’t send a text message to the “ticket”. Would I be able to get the calling number, work with the SMS texting number? Otherwise, it seems a bit impractical to communicate with clients, where they don’t know which is our actual company number. For example, should my website have the two numbers listed? That comes off a bit misleading. What’s a good work around?

Hi ​@Manuel ! Ebenezer here from Engineering Support👋.

So it’s not currently possible to use SMS and makes calls on the same number.

We are working on rolling this out as a feature very soon, but for now there wouldn’t be a workaround for this.

Hope this helps!

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