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Answered

Sync sent emails from Intercom in sent folder in Gmail?

  • October 10, 2023
  • 1 reply
  • 182 views

Hi there,

 

I currently use Hubspot for my Customer Service department, so every time we reply to an email from Hubspot, we can see that email in the "Sent” folder in our Gmail address - I’m now setting up Intercom, since we wanted to use the AI chat, however, when I reply to emails using Intercom, those are not visible in the “Sent” folder in the Gmail address linked to Intercom - and I really need to be able to do this - does anyone know if this is possible and how to set it up?

To clarify, I already was able to set up the “sender email address” - but what I want is for all emails that we send from Intercom, to be synced in our Gmail address - just like it happens with HubSpot.

 

Thank you!

Best answer by Larissa Alberti

Hey @Aranzazu Castro Tavares 👋

Larissa here from Intercom Support.

I’m afraid this is not possible to do. Email clients like Gmail can only show emails sent from Gmail and not from a tool like Intercom.

I hope this helps but let us know if you need more help! 
 

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1 reply

Larissa Alberti
Intercom Team
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Hey @Aranzazu Castro Tavares 👋

Larissa here from Intercom Support.

I’m afraid this is not possible to do. Email clients like Gmail can only show emails sent from Gmail and not from a tool like Intercom.

I hope this helps but let us know if you need more help! 
 


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