Hi all, I’m hoping to change the default identifier from `from` to `reply-to` on an inbound email. We have a form that sends an email when the user submits however it comes from no-reply@company.com and we attach a `reply-to` with the user’s email address.
In the intercom conversations, everything is working except that the conversation is linked to no-reply@company.com instead of the user’s submitted email address that comes from the `reply-to` This means we cannot view the correct contact in the conversation.
I was going to attempt to detach the contact using the API however it is quite risky to try an wait for the conversation to be created before I detach / attach new contacts.
Do you know of any way I can set the default contact for an email inbound to use the reply-to address?
Best answer by Larissa Alberti
View original
