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Massive chat historic download

  • November 13, 2024
  • 2 replies
  • 27 views

Good evening everyone, does anyone know if it's possible to download conversations in bulk from a specific period?

I mean the actual chat history, the content of the conversations.
I need to do a bulk analysis of the most common topics and customer inquiries, but it's impossible to do that by opening each conversation one by one.
 

Maybe there any app in the Intercom app store that has this feature?

2 replies

Nur Nahid
Super User ✨
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  • Super User ✨
  • 95 replies
  • November 15, 2024

Yes, you can download conversations in bulk from Intercom, but it requires using the Intercom Export Tool or the Intercom API. Here's how you can do it:

Intercom Export Tool:  
   Intercom allows workspace owners or admins to request a data export, which includes conversations. You can select a specific time frame for the export.  
   - Navigate to Settings > Your Workspace > Data Export.  
   - Submit a request for the export specifying the desired period.

Using the Intercom API:  
   The Conversations API lets you fetch conversations programmatically, including filtering by date. You can use this to pull data for bulk analysis.  
   - Refer to the Intercom Conversations API documentation for details.

Third-Party Apps:  
   Check out Intercom apps in the [Intercom App Store](https://www.intercom.com/app-store). Tools like Fivetran or custom reporting solutions may help with data extraction and analysis.

Data Analysis Tools:  
   Once you have the data, tools like Excel, Google Sheets, or data analysis platforms can help you identify trends and topics.

For your bulk analysis, exporting via the API or Export Tool is the most direct solution. Let me know if you need help setting it up!


  • New Participant
  • 1 reply
  • November 15, 2024

Yes I’ve downloaded in bulk. The above comment will help you out.


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