Is there a new process for receiving 2FA recovery codes?

Question

Lisa B11 · Accepted Answer

Hey @lisa b13​&#128075; Yes, we have a really exciting update on this. A teammate can send a recovery code to your email which you can use to access your account. Please ask one of your teammates with thecan manage teammates, seats and permissionspermission to: Head to Settings &#128073; General &#128073;TeammatesClick the2FA Recoverybutton on to the row for your account. You will then receive an email with your code. Once you have it, you can click onEnter a recovery codefrom the 2FA authentication page &#128071;Then enter the code provided in the email which will allow you to log in!One thing to note is that after logging in 2FA will still be enabled for your account. To prevent yourself from running into the same issue next time you log in, you can head to youraccountpage and clickDisable Two Factor Authentication &#128071;After that is completed you can clickSetup Two Factor Authenticationto get it working with a new device &#128071;Hope this helps &#128588;

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded