Why is my audience for email messages not the same when targeting the same users with a chat or a post message?

Question

Lisa B11 · Answer

The audience for email messages won't be the same when targeting the same users with a chat or a post message or filtering them inContacts. With email messages, we automatically exclude users:That don't have an emailThat have unsubscribed from youThat have marked your emails as spamWho bounced any emails you've sent to themYou can view these excluded users inContactsby using the same filters in your message, as well asEmail has any valueandUnsubscribed from Emails is trueorMarked email as spam is trueorHas hard bounced is true &#128588;

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