Yes… I know… this is somewhat of a weird question… BUT… hear me out…
In an entrepreneur slack channel I am in I asked the same question…
Do you use the Live Chat feature in Intercom?
And I was shocked by the responses… The over whelming answer was NO…
Now to be clear… Majority said YES at first… but when I asked a few more questions… The answers turned to… well… not really…
What I have found is that a large number of companies that I spoke with enable the chat feature on the site… but when it comes to “using” it… in terms of having a live team ready to reply… is more of a best effort use case…
Most of the companies I spoke with rely on asynchronous responses… which again… I found shocking!
Before accepting my small dataset as the norm… I figured I would pop on here and ask gen pop… haha
So… If you don’t mind me asking…
Do you use the Live Chat feature?
Super interested to see how this goes… Thanks ahead of time for any responses!
Cheers,
Spencer Scott