Hi, everyone! 👋

I’m  Grazi Sabatini, a Support Coordinator at Pipefy currently leading AI initiatives at Intercom.
I’ve been working with machine learning to enhance customer experience, automating 30% of support tickets and increasing our AI CSAT to 85%.

I also implemented chatbots that reduced over 1,300 hours of customer wait time in the first three months, optimizing resources and improving team efficiency.

Excited to connect, learn, and share experiences with all of you in the Expert Program. Let’s grow together! 🚀

Hi all, greetings from Serbia! 

Looking forward to this and thanks ​@Diana Tripac for making it possible 😉

Excited to be here on this amazing program. Looking forward to connecting, learning, and collaborating with all of you! 😊

Hello everyone, and thanks so much for your feedback! 🫶
 

I’m excited, proud, and happy to be on this journey with all of you. I look forward to seeing each of you achieve great heights so we can celebrate our successes together! 🥂
 

I look forward to seeing your posts and forum activity in the community. If you have any questions about the Expert Program, feel free to ask them here or reach out to chat more. 👍

A little late to the party but better late than never! 

Hi all! I have been helping companies optimize and scale up the way they use Intercom.

I welcome any messages coming my way and I am looking forward to being a part of the expert program!

Hello everyone!  I’ve been helping with Customer Success strategy and implementation and have really liked the way that Intercom has facilitated some of that growth.  I am constantly looking at ways to improve our clients experience.  I have a background in media and entertainment as a creative.  

Hi everyone! 👋

I’m Miles, a tech enthusiast with a strong passion for web development and artificial intelligence. Currently, I work as a Technical Customer Care Specialist, where I enjoy helping customers and solving complex challenges.

On the side, I’m diving deeper into programming and artificial intelligence to expand my skill set and stay ahead in this ever-evolving field.

I’m thrilled to be part of the Expert Program and to connect with such a talented and driven group. Looking forward to learning, sharing, and collaborating with all of you as we take on this exciting adventure together!

Cheers.

Miles

Hi ​@Miles ​@Brian Bedell ​@Adam Warden ​@Graziela ! Welcome, so delighted to see you here! 🤩

Super excited to get on this journey together! I would love to have a 1:1 chat and learn more about you, your experience and passion, the exciting journey of the Expert Program, and the ways we can collaborate and best support you on this path. Feel free to book a meeting slot that suits you best here: https://calendly.com/diana-tripac/30min

In the meantime, if anyone would like to share any feedback and improvement ideas on the community or needs any help navigating through the community, the username changed, please let me know 🙌

Looking forward to hearing more from you in this space and can’t wait to chat with you soon!

Hi Friends! 😊

Love to learn and help out our customers at TeleTracking (Hospital Operation Software) succeed. I remember too much information and enjoy sharing creative thoughts to problems with people so thought I’d help out the community.

Hi ​@Joe Caffrey , it’s great to have you here, welcome on board! 🥳 Looking forward to seeing your activity in the community 👍

Hi everyone! Trevor here from Michigan in the United States! Got the notification about the new group and it sounds exciting! I’ve been a long time user of Intercom and love leveraging all of the features of the platform to provide world class support experiences to our customers at MultiTracks.com! 
I love learning and teaching, and always excited about new ways to get connected with other users, and learn from their use-cases! 

Hi everyone! I’m Jaime, CCO at ReferralCandy. I’m excited about creating seamless customer experiences and recently led a shift to a self-serve > AI > human support model that’s been a game-changer for our team and customers.

I’m thrilled to join the Expert Program to exchange ideas, share strategies, and learn from this amazing community of Intercom power users. Looking forward to connecting with you all.

Welcome to the Expert Program ​@Trevor ​@Jaime at ReferralCandy , so delighted to learn about your experience and skills and super excited to hear more from you in this space! 🥳🤩

Feel free to book a 1:1 meeting if you like so we can chat more about how we can help you best on this journey 👍 I left the link in my previous comment in this thread above.

Let’s keep in touch! 

Hi everyone!

Cary, from Orlando, FL and Intercom fan!

Excited to join the Expert Program and to be able to contribute and also learn from other expert users.

See you guys around!
 

Hello everyone,

My name is Joao Maciel, and I’m from Brazil.
I’m excited to develop my skills with Intercom to provide the best support and encourage our clients to make the most of the tool.

Hi All,

Just got the invitation from ​@Diana Tripac ! I am currently a Tech Support Specialist for a US company. I helped implementing AI to our Customer Support team and we saw the results. Hope we share some ideas and glad to help if needed!

Hey everyone! 

Jessica here, Customer Support Lead/Engineer at LeanLaw. I started from the bottom as a Customer Success Specialist and was in the trenches using Intercom to help our user base with support requests. Since then, I’ve implemented special workflows to filter incoming chats into specialized teams and started working on cleaning up our data so we have the most relevant and accurate data quickly accessible when engaging users.

I’m excited to connect with others and really grow in different areas of Intercom and explore new ways to improve processes for my team!

Let’s do this!

Hi everyone! 

My name’s Ben, and I’m the Community Support Manager at Product Hunt. I joined back in August of 2024 and am taking on the challenge of essentially reinventing Product Hunt community support, expanding our services, and am utilizing Intercom to drive a lot of our updates, or at the very least, figure out where we need to spend our time fixing things.

Coincidentally, Intercom launched on Product Hunt wayyyy back in 2013 😄 

Previously I was the Senior Social & Community Lead at Cruise (RIP) here in San Francisco managing several user research/ambassador programs, support channels, and Discord community groups around the US. Before Cruise I was a Social Response Lead for Cash App heading up Incident Management, optimizing our various tools, expanding support channels, and a little bit of everything. 

Very excited for this opportunity to connect with others and learn how to best use Intercom!

Hi, I’m Jelena, the Product manager of Price2Spy - I'm hoping to get some more insights into how other product managers and support specialist are using Intercom, and maybe share my experience with gathering User data and feedback :)

Hi Everyone!

I'm Frederik from Copenhagen, Denmark. I work at a software/accounting firm, leading our AI-powered customer support. In just three months, Fin has resolved over 20,000 customer conversations with an impressive CSAT of 82%. Excited to share insights, help others succeed with Fin, and collaborate to achieve even greater results!

Hello everyone! My name is Dalton, and I’m from Greenville, Texas. I run an information technology company, but like many others, I started at the bottom as a customer support specialist. With help from Intercom and its team, I was able to make Intercom our primary tool for product support in my previous role. Since I began using Intercom in 2017, it has consistently been my preferred choice for support in my current business and beyond.

I’m excited to meet all of you and learn how Intercom has impacted you and your team! 🤠

So nice to see you all here, it feels like a real virtual party! 🤩🥳
 

Hi ​@Dalton Prock , so cool you joined the program, it was great to speak with you earlier!

​@Frederik Hofvander so great, can’t wait for us to chat more about that, ​connecting you with ​
@Graziela ​@jorgebautistar and others on the team here who are also super passionate about the power of AI, it would be cool if we could jump on a call and discuss more about that 💪🤖

​@Ben Griese , super excited as well, so glad you joined the Expert program!

​@Jessica McCullough , glad to learn about your experience - let’s do it 🚀

​@jorgebautistar - thanks for your comment, love your GIF btw- it inspired me to add one as well and spread the party vibes  😅

​@Cary Melly  João Maciel ​@Trevor and all, super delighted to have you here, looking forward to seeing your activity in the community, if you have any questions or ideas, please feel free to reach out 👍

I’m a product manager currently working on a B2B SaaS product. In my previous startup, I took care of customer support and built a user-friendly help center using Intercom, which gave me firsthand insight into how  intuitive the platform is. Check it out here https://support.superr.app/en/

I’ve followed Fin’s journey from its early stages and am genuinely excited to see how AI is changing the customer support domain.  As a PM , I admire how Intercom approaches and solves complex product challenges. In fact, when I was exploring this field, Intercom on Product Management was one of the first resources I turned to.

I even check my current company’s Intercom account regularly just to explore how the platform has evolved. I love how you’ve streamlined workflows and automation into a single, cohesive module, making the tool even more impactful for teams.

Very much excited to join the Expert Program ✌

Hi everyone!

I’m Luka, Senior Customer Support Representative at Ideals, recently taking on a new role of AI specialist for Intercom and other tools our teams use. I’ve been working on the project for the last 9–10 months and on everything related to Intercom AI/automations, bot-related content, etc. We’ve been recognized as one of the top performers for Fin within Intercom, and among other things, we’ve achieved:

1. Developed and Implemented AI Strategy 🤖
   • Bootstrapped and implemented an AI strategy and roadmap in Customer Support, with the goal of making significant improvements in efficiency, resolution rates and innovation.
2. Enhanced Reporting and Data-Driven Insights 📈 
   • Created detailed reports to track key metrics like resolution rates, answer rates, and CSAT. Used these insights to improve help center content and Intercom snippets, surpassing our resolution rate OKR.
3. Optimized Content and Workflows 🔖
   • Monitored customer-bot interactions to identify and fill content gaps. Implemented workflow optimizations resulting in higher answer rates, including the Premier Service workflow, to enhance overall support quality.
4. Supported product migration 💽
   • Automated audience segmentation in Intercom during a migration period, ensuring customers received relevant support content at all times. Seamlessly unified and updated the library of more than 200 Intercom snippets in several languages for a successful post-migration CX.
5. Established Cross-Team Collaboration 🤝

• Started new collaboration between different teams with the goal of fostering a culture of support content management and institutional knowledge sharing and enabling further resolution rate improvements and support workflow optimization down the line. This teamwork was key to improving resolution rates and maintaining high-performance metrics.

Looking forward to learning and sharing, and getting to know y’all. 

Hi friends!🎉

My name is Carrie, I’m Head of CX at Donut, managing both our CX and CS sides of the business.  My previous roles were also in tech where I led one of our safety teams at Lyft and also managed our support team at Eventbrite. 

A few fun facts:

🪁I have a wonderful six year old

🎸Live just outside of Nashville, TN 

🧵Obsessed with Disney and all things crafting 

I’m also a huge fan of Intercom, which is what brings me here! I’ve used all the tools in my time in support roles and this is by far the most customer centric tool I’ve ever worked with. Looking forward to building a network with others who are also fans of Intercom and helping to support customers!