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antonio melaniNew Participant

Train Fin

How Do You Organize Help Center Content for Better User Experience?

I'm looking for suggestions on how to organize Help Center articles and knowledge base content so users can quickly find the information they need. Do you prefer organizing content by categories, user intent, or product features?While researching con

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9 hours ago

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lucas34New Participant

Knowledge

ILOE Fine UAE: Check, Pay & Avoid Employment Insurance Penalties

Paying an ILOE fine was a valuable learning experience for me. It highlighted the importance of monitoring deadlines and maintaining active insurance coverage. The online payment system was easy to use, making the entire ILOE fine settlement process

NumanAdamNew Participant

Train Fin

Creating back office tickets from negative CSATs for Fin

Hey all!I’d been exploring this using Fin but had hit a road block and wanted to see if anyone had created anything like this:We want every negative Fin CSAT to create a ticket to our team to review to see if we could make any changes to Fin.We use a

Obaida HandokluNew Participant

Reporting

iOS SDK 19.6.3 — App freezes after fast double swipe-down (conversation → home)

DescriptionOn Intercom iOS SDK 19.6.3, if a user opens a conversation and quickly swipes down twice (first to close chat → home, then immediately to dismiss messenger), the app freezes. The main screen is visible but unresponsive.Works fine: slow swi

online1312412New Participant

Analyze Fin

Why Sensory-Seeking Behaviors Like Spinning Are Common in Children

Children learn about the world through movement, exploration, and play. As they grow, parents may notice behaviors that seem unusual or repetitive. One example is spinning. Some children enjoy spinning around repeatedly, which often leads parents to

online1312412New Participant

Analyze Fin

The Future of Healthcare Pre-Authorization Services in a Changing Healthcare Industry

Healthcare organizations today must balance patient care, regulatory compliance, and financial performance. One area that continues to demand significant attention is prior authorization. Insurance companies often require approval before covering ce

AudreyNew Participant

Train Fin

Has anyone cracked the Fin escalation timing problem?

We're trying to get Fin to behave differently depending on when the customer asks for a human. We've tested two separate guidance rules but it's not sticking. Anyone solved this?Here’s what we want to do:First message = "offer" escalationCustomer say

Andrey VorobyovNew Participant

Settings, Security & Permissions

Unsafe Implementation Of Subresource Integrity

Our subdomain managed by intercom was flagged as ‘Unsafe Implementation Of Subresource Integrity’ issue."Unsafe Implementation of Subresource Integrity" usually comes from a scanner flagging that you're loading external scripts or stylesheets (typica

conglinNew Participant

Workflows & Automations

The Importance of High-Quality Industrial Aluminum Pipes

Industrial aluminum pipes are widely used because they combine lightweight performance with excellent strength and corrosion resistance. They are ideal for construction, transportation, and manufacturing applications. Custom aluminum pipe solutions h

NandhiniNew Participant

Outbound

Intercom outbound message is duplicated multiple times in Android app preview/chat screen

We are seeing an issue with Intercom outbound welcome messages in our Flutter Android app where the same outbound message is rendered multiple times repeatedly in the conversation/preview screen.Instead of showing the welcome message once, Intercom d