| Community

Help others

Hi! I am curious to learn more about how Fin ingests long form content that is not necessarily written in a way to support it (i.e Content chunking, formatted for Ai readiness). Looking to learn if Fin has the ability to ingest something like an owne

10 hours ago

Briana M.New Participant

asked in Email

assign outbound conversations to a team inbox

We’d like the ability automatically assign a team inbox when a teammate initiates an outbound conversation, ideally based on the From email address used.For example, a conversation sent from billing@company.com should automatically belong to the Bill

255

11 hours ago

Dev-Only AccessNew Participant

asked in Mobile SDKs

iOS SDK: “Something went wrong” when presenting Messenger for some identified users (fixed by logout/login)

Few of our identified users on iOS see “Something went wrong” when user opens the Messenger. Calling Intercom.logout() and then logging the user in again fixes it. We cannot reproduce it on demand, and no error reaches our app.EnvironmentIntercom iO

221

17 hours ago

EthanMiller87New Participant

asked in Messenger

Intercom Messenger fails to initialize properly during page load

Hello everyone, I have been running into an issue integrating the Messenger widget on our site, where the chat launcher randomly fails to appear for visitors. The script is embedded in the header, but in several modern browsers, the boot sequence app

17 hours ago

Wayne YuanNew Participant

asked in API & Webhooks

Data Export API – service_unavailable Error When Checking Export Status

We've recently been experiencing an issue with the Data Export API.The export jobs are submitted successfully, but when polling their status, the API returns in_progress a few times before eventually returning the following error:{ "errors": [ {

101

1 day ago

EthanMillerNew Participant

asked in Messenger

Intercom Messenger widget failing to initialize on single-page application route transitions

Hello everyone, I have been working on integrating the Intercom Web Messenger into our web platform, but we are experiencing unexpected behavior during dynamic page transitions. Specifically, the chat launcher periodically fails to mount or becomes u

1 day ago

Opensurvey team (Amber)New Participant

asked in Localisation/Languages

Language-aware minimum query length for modern Help Center search (Korean, Japanese, Chinese)

The search bar on the modern Help Center template only runs once a query has at least 3 characters. Intercom confirmed this limit is fixed, not configurable, and the same for every language.A 3-character minimum works for English, where 1–2 letter in

150

1 day ago

Opensurvey team (Amber)New Participant

asked in Localisation/Languages

Search query character limit on the modern template

The search bar on the modern Help Center template doesn't return results for queries under 3 characters. For example, searching "플랜" (plan) or "가격" (price) returns no results, while "플랜이" or "가격은" (the same root word with a particle attached) works f

492

2 days ago

Misty HardwickNew Participant

asked in Messenger

Change "Sent" message status to a different word (too similar to Seen)

Optically - the word “Sent” is too similar to “Seen” and harder to quickly distinguish when navigating through conversations. It’s also not very descript - does Sent mean delivered??Instead of “Sent” some other suggestions…-Sending-In transit-In rout

2 days ago

Ketul PatelNew Participant

asked in Email

Unable to verify outbound messaging

Hello, We are starting out with intercom and struggling to verify outbound messaging, I used auto configuration and everything got updated in Cloudflare, but I am still seeing Warning on Outbound Messaging, here is what I am seeing https://ibb.co/s9

171