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Hi! I'm currently in the process of setting up Fin for email. As we'd like to offer personalized (Human) Customer Support to our Users, I want to set up Fin for email for Leads. However, 56% of our emails sent by Leads are spam/marketing messages, and I don't want to be charged for all these emails. In related topics (How to avoid Fin trying to offer solutions to marketing emails and other spam?) I see that other users tag these emails and exclude them from Fin's audience. However, I'm not sure how to identify these emails as such so I can set up my workflows and give them a tag. Does anyone have some advice? 🙏 Thanks in advance!
Hi Community, I’m looking to integrate multiple third-party apps with my Intercom workspace. Is there a limit to the number of apps I can connect? Also, are there any performance issues or best practices I should be aware of when managing multiple integrations? Thanks in advance for your help!
Folks who use mass email sending via Intercom, do you have any tips? I’ve checked out the best practice articles, but since this will be my first time doing it, I’d appreciate any recommendations for an app from the Intercom App Store to help filter out suspicious email lists. Thanks!
Hello, We are currently migrating our react-native app to Expo and we are facing some issues with Intercom push notifications. We are using: "@intercom/intercom-react-native": "8.1.0", "expo": "52.0.28", And in app.config.ts, this is our intercom setup: '@intercom/intercom-react-native',{ appId: process.env.EXPO_PUBLIC_SECRETS_INTERCOM_APP_ID, androidApiKey: process.env.EXPO_PUBLIC_SECRETS_INTERCOM_ANDROID_API_KEY, iosApiKey: process.env.EXPO_PUBLIC_SECRETS_INTERCOM_IOS_API_KEY} We have followed the rest of the setup mentioned on github. It seems that the chat works when we open it from the app. The user can send and receive messages as expected. The problem is that the push notifications don’t seem to work at all. We don’t receive any notification when the app is on the background or closed. Could you please advice on what we can check? Thank you, Nikos
We are using Jira for tickets with the basic mode. In it, I created custom workflows. I made several workflows, and they were working fine, allowing tasks to be created in Jira. However, at some point, all of them stopped working and started returning a 401 Unauthorized error. Even though we completely reinstalled Jira for Tickets in Intercom yesterday. Now, none of my custom workflows are working. I found articles where people reported the same problem. Is there a solution?
Has anyone ever seen an issue with the conversations API returning the wrong type for a conversation part? I’m working with a customer and we’re seeing an issue where sometimes the API returns conversation parts with a type = “assignment” but it should be a “comment” or a “note”. I have an example I can share if that is helpful.
Hi guys, One of the things we do is to measure the number of tickets/conversations we started. What’s the best way to create a report that shows that on a weekly/monthly basis? Thank you! Ro
Hello, I am using Intercom API in a GCP cloud run to do several things, especially updating a user. Sometimes it works, but sometimes I get an 401 error: “token_not_found”, and I checked multiple times with logs: I am always sending the access token and it’s the right one. “intercom_user_id” is also the right one. I also checked multiple times my server and logic, and there’s no error. It’s happening both in production and test mode. Here are some request ids where this error happened: 0003sad4ua316ingi1l0, 000an1qat9nc63bsg160, 0021017ivsn8tt93ipd0. Here is the call in python: url = f"https://api.intercom.io/contacts/{intercom_user_id}"headers = { "Authorization": f"Bearer {settings.INTERCOM_ACCESS_TOKEN}", "Intercom-Version": "2.12", "Content-Type": "application/json",} update_dict = intercom_profile.model_dump() try: response = await httpx_client.put(url=url, headers=headers, json=update_dict) if response.status_code != 200: log.info(response.json()) log.info(f"INTERCOM_ACCESS_TOKEN
Hello, I am using Intercom API in a GCP cloud run to do several things, especially updating a user. Sometimes it works, but sometimes I get an 401 error: “token_not_found”, and I checked multiple times with logs: I am always sending the access token and it’s the right one. “intercom_user_id” is also the right one. I also checked multiple times my server and logic, and there’s no error. Here are some request ids where this error happened: 0003sad4ua316ingi1l0, 000an1qat9nc63bsg160, 0021017ivsn8tt93ipd0. Here is the call in python: url = f"https://api.intercom.io/contacts/{intercom_user_id}"headers = { "Authorization": f"Bearer {settings.INTERCOM_ACCESS_TOKEN}", "Intercom-Version": "2.12", "Content-Type": "application/json",} update_dict = intercom_profile.model_dump() try: response = await httpx_client.put(url=url, headers=headers, json=update_dict) if response.status_code != 200: log.info(response.json()) log.info(f"INTERCOM_ACCESS_TOKEN: {settings.INTERCOM_ACCESS_TOKEN}") return False
Hi, I need to send a request to all of the users to ask their permission to allow push notifications from my company via intercom. Please tell me in detail exactly how to send this request. Thanks!
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