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MsfteDADNew Participant

Tooltip for Feedback emoji controls are not accessible using keyboard.

Test Environment:OS: Windows 11 24H2(OS Build 26100.4946)Browsers: Edge (version 150.0.4078.42)URL: https://www.intercom.com/help/en/articles/415-get-feedback-at-scale-using-message-reactionsUser Impact:Keyboard-only users, including individuals with

2 hours ago

Andrey VorobyovNew Participant

Settings, Security & Permissions

Unsafe Implementation Of Subresource Integrity

Our subdomain managed by intercom was flagged as ‘Unsafe Implementation Of Subresource Integrity’ issue."Unsafe Implementation of Subresource Integrity" usually comes from a scanner flagging that you're loading external scripts or stylesheets (typica

811

3 hours ago

NandhiniNew Participant

Outbound

Intercom outbound message is duplicated multiple times in Android app preview/chat screen

We are seeing an issue with Intercom outbound welcome messages in our Flutter Android app where the same outbound message is rendered multiple times repeatedly in the conversation/preview screen.Instead of showing the welcome message once, Intercom d

861

3 hours ago

Theo from PlanywayNew Participant

Settings, Security & Permissions

Localized email headers shown to customers

Hello,We're seeing localized email headers displayed to customers in email conversations.For example, the quoted conversation history contains russian language:От: Отправлено: Кому: Тема:and timestamps such as:(UTC+07:00) TomskOur workspace language

381

3 hours ago

SueannNew Participant

Workflows & Automations

Tagging teammate in a notes triggering Slack.

We have some team members that are not on Intercom all the time. However, some message do need their input. It would be great to be able to slack teammate when they are mentioned @____ in the notes.And also, when the chat is assigned to the person.

742

17 hours ago

Anna IvanovaNew Participant

Inbox

Closed ticket reopened after 3 months via Tickets Portal

Hi team!I'm trying to understand how a customer ticket that was closed 3 months ago got reopened, despite our settings that should prevent it. I'd appreciate help understanding the mechanism.Setup:Tickets Portal is enabled for our customers Under Set

474

22 hours ago

Ron HillNew Participant

Settings, Security & Permissions

Availability controls - preventing agents from changing

Our need is to have agents always taking chats/calls at all times, without ability for them to switch away from one or the other. A setting that prevents agents from modifying this is desirable.

735

1 day ago

Arunkumar KumaresanNew Participant

Messenger

Use Realistic Default Visitor Names Instead of Random Nicknames

Please consider replacing randomly generated names such as "Cyan Kangaroo" with more natural placeholder names in the format "Firstname Lastname". Random animal-based names may appear unusual or unprofessional to visitors across different geographies

1 day ago

Daniel MehrenNew Participant

Support Operations

Applying Conversations Metrics to Tickets

We are using both conversations and tickets, but for the reporting ticket metrics are often limited and do not provide the same insights as for conversations. i.e. when looking at the next response time. However, for us it would be highly valuable to

392

1 day ago

Vitor Gomes da SilvaConnector

Mobile SDKs

Intercom Push Notification does not open the chat when cold start in SwiftUI

Hello everyone,I am facing an issue with Intercom Push Notification when it is a cold start (App is terminated, you receive a Push Notification and this notification will wake the App). While testing on Simulator that, if i am running my app from Xco

125014

1 day ago

Expert Program Q&A