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Kevin StevensNew Participant

Deploy Fin

CSAT Submission Window

We currently use Fin for Zendesk Messaging and have noticed that when using Fin CSAT, users have an unlimited window to submit their survey response even after a conversation has been “closed”. This results in users sometimes submitting responses ove

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9 hours ago

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aestandanteNew Participant

Analyze Fin

Is there a way to make FIN AI to not abruptly close the chat once confirmed resolved?

Issue: Fin sometimes have a follow up question, “Is that what you were looking for?” / “Did that helped?”Customer replied: “ok” “okay thanks” “cool” “got it” BUT, they’re not totally done with their concern. This is affecting Fin CSAT.

Amber StephensNew Participant

Train Fin

How are you stopping Fin from looping and being repetitive?

Something is going wrong with my anti-repetition guidance. No matter what, Fin will not stop repeating/rephrasing the same answer multiple times. I have guidance on asking clarifying questions and am wondering if that’s part of the issue. My adjustme

Amber StephensNew Participant

Outbound

What's the best way to enable subscription types after we've begun using outbound messaging?

My company has used Intercom for years but we have not yet made use of subscription types. We have hundreds, if not thousands, of customers who have opted out of all emails so they aren’t receiving account related emails. The only real option I see i

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1 day ago

Adam BengalNew Participant

Tips, Tricks and Workarounds

Customer behavior changing to avoid Fin

Hello Intercom Community!We have been live with Fin for just over a year now. We began small with a subset of beta users, then went live with all users on our Cloud platform on January 1st 2026. While there are bumps and dissenters, overall the recep

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1 day ago

jenmrNew Participant

Support Operations

What are your best practices for chatbot deflection?

Hi everyone! I'm exploring best practices around chatbot deflection and would love to hear from this community's experience. Even though you may be using Fin, the underlying strategies likely apply across platforms.We're currently using AI chatbot to

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1 day ago

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Evie LynchNew Participant

Workflows & Automations

Option to disable teammate email replies (force replies through Intercom platform)

Today, teammates can reply to customer tickets and conversations from their email inbox. We’d like a workspace setting that disables teammate email replies, so teammates must reply only inside Intercom (Inbox). This helps prevent accidental customer-

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1 day ago

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Steve BujouvesNew Participant

Train Fin

Can I Turn off Fin asking me (as an intercom user) to rate the answers it provides me?

I find the in app Fin experience on intercom to be incredibly helpful and I use it all the time. However, I get so many “rate your conversation” emails that it is starting to get annoying. Is there a way that I can mute these? To be clear, this is my

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1 day ago

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James MillerNew Participant

API & Webhooks

@intercom/messenger-js-sdk - SDK Cant update conversation attributes

Hi,I’m using the Intercom Messenger SDK in a React application and I’m trying to pass contextual data onto the conversation as conversation attributes.For example, I want to set values such as:workspace_name workspace_id current_url subscription_plan

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