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Are you building the wrong Fin Procedure first?

2 months ago

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umazharNew Participant

API & Webhooks

Companies scroll endpoint

Hi Intercom Support Team, We’re intermittently seeing issues with the Companies Scroll API (/companies/scroll) in production. Our integration fetches over 100,000 company records, and while it often works, it occasionally fails with scroll_exists ("s

241

5 hours ago

Jackson KhanConnector

Train Fin

How do I stop Fin from replying to conversations in the email channel if the customer CCs someone else?

A customer would reach out about a partnership and our Fin would rightly answer and suggest the customer reach out to partnership@, how sometimes the customers would then CC that email in the current conversation and Fin would not stop replying to bo

1 day ago

Bryan SchoenmakerNew Participant

Workflows & Automations

Capture feature requests & feedback with Intercom, any experience?

Using Intercom as a wishlist Our team is looking for a way to collect feature requests and feedback from our users. We have used third-party apps in the past, but we want to stray away from them for a number of reasons. My idea is to use Intercom for

341

1 day ago

Greg_CNew Participant

Train Fin

How are you making Fin more proactive with session context?

I believe Fin is great when it answers from connected docs, but it gets a lot better when it can see what happened before the user opened chat. I am looking at three ways to make it more proactive:page/URL targeting in Workflows event-based triggers

261

1 day ago

Heather WillsonConnector

Test Fin

Escalation Rule triggering batch testing.

Hopefully I can describe this as simply as possible to see if this is expected or if anyone has run into this.I have an escalation rule set and live for audience A. I have batch testing setup in the test section and for each batch I set an audience B

231

1 day ago

Lawrence TohNew Participant

Reporting

Handling time affected by Snooze

I have a workflow set up as follows:If the customer has been unresponsive for 30 seconds → Snooze (4 hours) → Closing message → CSAT → Close.The issue I’m facing is that when the snooze timer ends, the conversation is assigned to another teammate (e.

391

2 days ago

yuri889New Participant

Workflows & Automations

Script execution conflict causing Intercom Messenger to fail on mobile web views

Hi everyone,I’ve been working on integrating the Intercom Messenger into a custom web application, and I’ve run into a specific technical hurdle that I’m hoping the community can help with.I am currently using a delta vietnam setup to execute some ba

181

2 days ago

Julie EdwardsNew Participant

Apps & Integrations

Private Statuspage Intercom Integration?

We just signed up for statuspage and would like to keep our statuspage private and only expose it to users in the messenger. It looks like the integration only supports public pages. Does anyone know of a workaround?

2 days ago

Melodie HauckNew Participant

Apps & Integrations

Intercom - Linear integration comments

We’ve recently added the Linear integration with Intercom. In our day to day use of it we have noticed that there does not seem to be a way for any comments from Linear to come appear as notes in Intercom. I understand MCPs are the recommended way to

100

3 days ago

dliitgroupNew Participant

Test Fin

Time and Attendance Software Saudi Arabia

DLI-IT Group delivers the finest HR software in Dubai for modern offices. You deserve a setup that tracks people without any manual errors. Our local specialists create platforms that lighten your workload every single morning. We know tech can be fr

3 days ago

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