| Community

Help others

asked in Ask the Intercom Team about Fin

Fin's flawed assumed resolved & pricing design

Hi everyone, I'd like to get your two cents on the way Fin handles “assuming” it resolved an issue at the moment. Sorry for the essay 😅 TL;DR: Fin assumes it has resolved an issue when you step in before a customers presses “Speak to Human”. I do this when Fin is completely wrong and I want to help the customer ASAP as they're in big trouble and I can help them out of it quickly. My situation: I work a company which makes photography hardware for event venues, museums, theme parks, etc. with which you can take a picture, replace backgrounds with themed ones (Friends, Harry Potter, F1, Bluey, etc.) and print them on location. Our system works on our inhouse SaaS platform. Locations that use our hardware are often so packed that there are long queues to take a pic. Supporting customers: When something goes wrong, hardware or software related, people on location instantly start “losing” money and they're stressed about it. Unsatisfied queues of visitors make the situation worse. When the

31520

1 hour ago

Muhammad NisarConnector

asked in Support Operations

Ownership transfer

My issue : Our Intercom account, which we use for managing tickets and other tasks, has expired. This has made it difficult for us to create a video using the same account. Since this account is also linked to our developer account with the same email, we would like to explore possible solutions. Could you please let us know if there is an alternative option available or if we can downgrade our plan while still being able to create the video using the same account? Your guidance on this would be greatly appreciated. Looking forward to your response. Intercom Support reply : Hello team! Appreciate your patience here as I was out of office this week so your email should have been routed elsewhere 🙏 But from reviewing our last conversation- I never received confirmation about whether you wanted the 14 day free trial OR if you wanted me to transfer the app ownership to the developer workspace. Please let me know which option you wanted and I can go ahead and get that initiated. Sara B I w

7813

3 hours ago

CurwerNew Participant

asked in Mobile SDKs

java.lang.NoSuchMethodError: No static method FlowRow

Hi, So I’ve implemented the Intercom SDK into our Android app the past few days and stumbled in to a strange thing. The SDK crash as I’m trying to open the write message view with this error. java.lang.NoSuchMethodError: No static method FlowRow(Landroidx/compose/ui/Modifier;Landroidx/compose/foundation/layout/Arrangement$Horizontal;Landroidx/compose/foundation/layout/Arrangement$Vertical;IILandroidx/compose/foundation/layout/FlowRowOverflow;Lkotlin/jvm/functions/Function3;Landroidx/compose/runtime/Composer;II)V in class Landroidx/compose/foundation/layout/FlowLayoutKt; or its super classes (declaration of 'androidx.compose.foundation.layout.FlowLayoutKt' appears in /data/app/~~MDeJzUHvf74b7jpNmGq6Rw==/com.sveasolar.staging-7N_jvukfhGCaqNo-t2IqvQ==/base.apk) at io.intercom.android.sdk.m5.conversation.ui.components.row.QuickRepliesKt.QuickReplies(QuickReplies.kt:38) at io.intercom.android.sdk.m5.conversation.ui.components.row.QuickRepliesKt.ComposerSuggestions(QuickReplies.kt:88) at io.

34814

민

4 hours ago

Jihan JavierNew Participant

asked in Conversations

How do you keep track of conversation topics without manually tagging conversations?

I'm curious to learn how some companies using Intercom keep track of conversation topics or common query themes without having to manually tag each conversation. We occasionally need to pull reports for customers to highlight common questions or trends, and I'm looking for ways to make this process more efficient. Would love to hear any best practices or tools you recommend!

12 hours ago

Tech Team RunnaNew Participant

asked in Mobile SDKs

Back button on helpCenterCollectionsWithIds broken on Android as of v8.2.0

As of @intercom/intercom-react-native v8.2.0 the back button after presenting content using Intercom.presentContent(IntercomContent.helpCenterCollectionsWithIds([id])) is broken on Android devices. Screenshot attached. Any help appreciated.

20 hours ago

Lynn Van AertNew Participant

asked in Intercom Mobile App

Not receiving push notifications on Sony device

Hi, I have already read your support articles regarding not receiving push notifications on Android and have executed everything suggested, but I am still not receiving push notifications when we receive tickets or answers in our Intercom inbox. The message settings and app permissions have been set correctly, I have disabled battery stamina mode completely, I have manually indicated that there should be no battery restrictions on the app and I have installed ‘AutoStart Manager’ and I have added the app. But I still do not receive push notifications. I have a Android version 14 installed and my handset is a Sony Xperia 10 IV XQ-CC54. Can you help please?

344

5 days ago

Muhammad NisarConnector

asked in Tickets

Account Expir Issue

Our Intercom account, which we use for managing tickets and other tasks, has expired. This has made it difficult for us to create a video using the same account. Since this account is also linked to our developer account with the same email, we would like to explore possible solutions. Could you please let us know if there is an alternative option available or if we can downgrade our plan while still being able to create the video using the same account? Your guidance on this would be greatly appreciated. We would like to proceed with transferring the app ownership to the developer workspace. We’ve been waiting for your response over the past two weeks, and this transfer is important for us to move forward with our integration, which is currently pending. We’d really appreciate it if you could prioritize this request and initiate the transfer as soon as possible

5 days ago

Craig TitheringtonNew Participant

asked in Conversations

Use of side conversations with 3rd party support tools

Hello all, we have a number of use-cases where we need to engage with 3rd parties for “shared customers” in a form of “ticket sharing”. Current practice is to use a side-conversation and trigger an email (which is likely a conversation part) to that 3rd party, and then responses from that 3rd party link back to the side conversation. Whilst the above sort of works, it is not the most intuitive experience as it is not obvious that there has been a response (you have to open each ticket, navigate to side conversation, see a traffic light indicating a new email). The bigger challenge is this does not consistently work (it does with Zendesk as it was levelling feature to match what they do), but does not for SPRINKLR and Service Cloud where the responses to side conversations create a whole new disconnected conversation, resulting in additional handling and bringing together of conversations. Has anyone done much work on how to connect 3rd party systems and “share tickets”? Is side convers

6 days ago

technoNew Participant

asked in Article Help Center

I am new here and looking for some developer that can make building applications

6 days ago

Jennifer1254New Participant

asked in Surveys

What’s the average time for SEO rankings and any improvement tips?

I've been diligently working on the SEO for my website, flightd, for the past ten months, but my target keywords are still not ranking well. I'm starting to feel like I'm missing something crucial. How much longer should I realistically expect to wait for my website to rank higher? And could anyone share some key on-page and off-page SEO tips that might help me finally see some traction?

8 days ago

Expert Program Q&A

Leaderboard

30 points

25 points

21 points

21 points

20 points

Show full leaderboard

Recent Likes

Nathan Sudds
8 likes
A
Aleksandr Yakovlev
6 likes
C
Curwer
6 likes
Milan
5 likes
A
AnthonyF
4 likes

Awarded Badges

Paul Byrnehas earned the badge Super user ⭐
Muhammad Nisarhas earned the badge Connector
Aleksandr Yakovlevhas earned the badge Connector

Show all badges

Cookie policy

Cookie settings

Expert Program Hub

Join the Expert Program

Expert Program Benefits

Hire an Expert Spotlight

Expert Program Welcome Party

Intercom Community Hub

Expert Program Articles

Meet the Top Community Experts

Leaderboard

Recent Likes

Awarded Badges

Top User Groups

Expert Program Welcome Party 🥳

Customers & Experts Connect

Cookie policy

Cookie settings

Expert Program Hub

Meet the Top Community Experts

Popular topics

Leaderboard

Recent Likes

Awarded Badges

Top User Groups

Expert Program Welcome Party 🥳

Customers & Experts Connect

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded