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Jimmy KimNew Participant

Apps & Integrations

Intercom Integration with Slack

Hello, I see that there is a Slack Intercom integration available here: https://www.intercom.com/help/en/articles/11534476-connect-your-slack-channelThe issue that I see though that is different from the use case that I am targeting is that Intercom

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1 day ago

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Sergio BostNew Participant

Mobile SDKs

Is intercom suited to support this use case?

I own an iOS application that supports Teacher - student lessons. So I need a 1:1 chat where the student can be connected directly with the teacher and the teacher will only see their open chats with students that have started conversations with them

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1 day ago

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inn-adminNew Participant

API & Webhooks

WhatsApp audio messages arriving without attachments data in Conversation Parts

When fetching conversations via the Conversations API (GET /conversations/{id}), I’ve noticed a difference between WhatsApp images and WhatsApp audio messages. Image messages include full attachments data (URL, content_type, filesize, etc.). Audio

Charlie MarmuszewskiNew Participant

Train Fin

Collecting Fin's attributes

I would love to have an option to involve in only for collecting conversation Attributes. Right now it is not possible and any workaround works. Even if I create a special tag/inbox for collecting attributes Fin must be involved which means even if

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1 day ago

Simon_NNew Participant

Reporting

Moving from Tags to Conversation Attributes. Question about Fin handling attributes.

Hi everyone,We’re currently using Tags as our main way of classifying conversations in Intercom (e.g. product area, issue type, billing, cancellations, etc.). It’s starting to feel a bit messy and hard to report on, so we’re considering moving to a s

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1 day ago

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Stephen OakesNew Participant

Workflows & Automations

Syncing Intercom Notes to Salesforce Chatter

Has anyone built/use anything that syncs Intercom Notes into Salesforce Chatter? I’m relatively new to this world and wondering if this is possible out of the box or needs custom work.

martin_hochstrasser_ergonNew Participant

Messenger

Conversations not refetched after user is authenticated with JWT

Hi,We have included Intercom for messaging on our single-page-application. The widget is visible before and after login, so users can contact us from every page.We boot the Intercom widget with the app_id parameter, before the user is authenticatedwi

DeboraHJNew Participant

API & Webhooks

MCP-server connected to microsoft co-pilot

I would like to connect Intecom to MS co-pilot via an MCP server. MS co-pilot is the only LLM we are allowed to work with at our company. I want to use co-pilot to analyse our conversations and make custom reports I can't make in the reports section.

Viesturs SlaidiņšNew Participant

Knowledge

Critical Security Vulnerability in Intercom hosted Help Center

Related to the Critical Vulnerabilities in Next.js and React (CVE-2025-55182), we have identified that our Help Center hosted by Intercom is affected. Please patch as stated in the article as soon as possible since this is an urgent matter!

cadey6679New Participant

Intercom Community

Sudden engagement drop in lightweight puzzle interactions?

In order to better understand how users behave during brief cognitive tasks, I've been testing a few lightweight word-puzzle-style interactions. However, I've noticed something strange: after a few rounds, people start out strong but quickly lose int