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Help others

Can bot/app replies in a Slack side conversation sync back to Intercom?

Sharing how we're using Slack side conversations, plus one problem I'm hoping someone can confirm or work around.What we've builtOur technical support team has a private internal Slack channel with an always-on AI agent sitting in it (built on Claude

1 hour ago

khetigaadi45New Participant

Intercom Community

Sonalika Worldtrac 90 Price, 90 HP, Specs & Features

Sonalika Worldtrac 90 is a 90 HP tractor designed for demanding agricultural applications and multipurpose farm operations. This 2WD tractor is equipped with a powerful engine and a 4-cylinder configuration as listed on the KhetiGaadi model page. It

1 day ago

khetigaadi45New Participant

Tips, Tricks and Workarounds

Sonalika GT-26 4WD Price, 26 HP, Specs & Features

Sonalika GT-26 4WD is a 26 HP compact tractor designed for different farming applications. This 4WD model comes with a 3-cylinder engine and is suitable for activities such as ploughing, spraying, cultivation, rotation, and threshing. It is also posi

1 day ago

khetigaadi45New Participant

Tips, Tricks and Workarounds

Sonalika Tiger & Mini Tractor Models | Price & Specs

The Sonalika range includes tractors designed for different agricultural applications, from regular fieldwork to specialised farming requirements. Sonalika Tiger models are among the options available for farmers looking for suitable power and perfor

1 day ago

Gustavo A. SantaNew Participant

Test Fin

Connect a WhatsApp number to Intercom if it's already connected to FRESHCHAT/FRESHDESK

I'm evaluating Intercom because I'm thinking of switching from Freshworks (Freshdesk+Freshchat).My WhatsApp number is linked to Freshworks. If I switch to Intercom, can I unlink it and link it to Intercom instead? Gustavo

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2 days ago

ConorSuper User ✨

Fin Tips from Expert Users

Operator Won't One-Shot Your Fin Procedure. Do This Instead (Support Stack E18)

New Support Stack episode: I sat down with @Brian Branca , AI Conversation Designer at Fin, on when a Fin Procedure is actually the right tool (vs when your knowledge base should have handled it instead).A customer told Brian's team they'd hit a rea

520

8 days ago

Nicholas LiewfattNew Participant

Helpdesk

Column persistence

Hello! Since view columns are stored locally in the browser’s cache, and clearing the cache resets the view columns' data to default, I developed a Tampermonkey userscript for my team to preserve selected/ordered table columns per view. Yesterday and

481

10 days ago

NickvanVlietConnector

Helpdesk

Unassigned calls unable to pick-up

We've had multiple instances now that calls come in (get added to a team) but no-one can pick-up the call. Is configured, and we see a button in the conversation, but when we click on it nothing happens. Has anyone else experience this?

932

14 days ago

Isabella SouzaNew Participant

API & Webhooks

Issue sending voice notes via WhatsApp channel

I'm having trouble sending audio messages to customers via WhatsApp. I'm receiving the following error message:WhatsApp could not accept this media. WhatsApp response: Audio file uploaded with mimetype as audio/ogg; codecs=opus, however on processing

190

16 days ago

Dae-Ho ChungNew Participant

Proactive Support

Is there a way we can rollback to the old behavior or disable copying/pasting emails coming in as a mailto: link instead of replacing the text?

In the last few weeks, it appears Intercom’s behavior around handling copy/pasted email addresses have changed and I really don’t like it. I’m trying to quickly fill out an email template and want to replace a few PLACEHOLDERS with a plain text email

4574

23 days ago

Expert Program Q&A