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Are you building the wrong Fin Procedure first?

1 month ago

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Shruti_k2001New Participant

Tips, Tricks and Workarounds

How email marketing as a channel works for B2B saaS Companies?

These questions are for somebody who is into B2b sales background or into email marketing for the sameHow do you see email supporting the overall pipeline for complex solutions like B2B SaaS or AI?What types of email campaigns and automation workflow

100

1 day ago

kedigi3291New Participant

Analyze Fin

Managing Medical Billing Time Limits by State for Better Revenue Cycle Control

Efficient revenue cycle management depends heavily on understanding and adhering to medical billing time limits by state. These limits determine how quickly claims must be submitted to insurance providers after services are rendered. Failure to comp

2 days ago

md-bernyNew Participant

Mobile SDKs

Intercom present() method opens 2 message drawers on iOS when built using EAS

Hi guys, I recently integrated intercom in our app React Native app running Expo 54. @intercom/intercom-react-native (^9.6.3). I noticed whenever I build on EAS, calling present() or presentMessageComposer() opens two instances of the messenger botto

2 days ago

Declan CroftNew Participant

Reporting

Report on who actually missed a phone call (not just who answered)

Right now, the ‘Call missed by …’ detail only shows in the conversation event log (when enabled), but it can’t be used as a reporting dimension.Please add a reporting attribute so we can chart ‘missed by teammate’ and see how many calls each teammate

2 days ago

Volodymyr IvaniukNew Participant

Mobile SDKs

[iOS & Android] Voice/speech-to-text bugs in Intercom Messenger (text not cleared + crash)

Hi,We are experiencing bugs with the Intercom SDK when using voice-to-text (speech-to-text / dictation) to compose support chat messages in the Intercom Messenger on both iOS and Android.Environment:- @intercom/intercom-react-native v9.8.0 (latest)-

2 days ago

Juan AraujoNew Participant

Workflows & Automations

Create Title and Description based on a conversation

We are using the trial version with Expert capabilities to assess if Intercom suits our needs. We want an AI agent to embed in our software products. This agent should provide level 1 support based on documentation content. If the agent cannot help,

2 days ago

MattSmithNew Participant

Deploy Fin

Can I get Fin to ask for confirmation before using Data Connector?

Hi,I have written a data connector that will clear all logged in sessions from our own system. This works fine and fin uses it correctly based on the description in the data connector.However, since this will log the customer out, is there a way to g

3 days ago

Kiran RaoNew Participant

Mobile SDKs

Android SDK: Is it required to login a user before calling presentContent?

With Intercom Android SDK, we call Intercom.initialize in the Application sub-class.We only login a user when they login to our app. On our login screen, we have a button that should open an intercom help article. We just call Intercom.client().prese

3 days ago

Kiran RaoNew Participant

Mobile SDKs

Where can I find the Javadocs for a specific version of the Intercom Android SDK?

The intercom-android Github repo includesSamples on how to use the Intercom Android SDK Changelog JavadocsHowever, the Javadocs seem to be very old (last updated 6 years ago). Is there a way to find the javadocs for a specific version of the SDK?

3 days ago

Björn Buxbaum-ConradiNew Participant

Intercom Community

How can I change my profile name in the community?

I shortened my profile name in Fin.ai to my forename. Here in the community profile still appears my full name. Can’t I change this?

3 days ago

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