Hi community, I'm trying to set up Fin to provide different responses to different audiences using audience-targeted Snippets, but Fin is completely ignoring them and not using them at all. What I've configured:• Created specific Audiences based on u

122

9 hours ago

Matheus LutzNew Participant

Support Operations

How to set SLA's properly?

Hi! I’v reported to my CS something strange that are happening by addind SLA’s. I don’t know if i’v not understanded how to set, or if its a bug or if there are another configuration on intercom that are impacting on my SLA’s.I need some help to set

151

10 hours ago

martin_hochstrasser_ergonNew Participant

Messenger

Conversations not refetched after user is authenticated with JWT

Hi,We have included Intercom for messaging on our single-page-application. The widget is visible before and after login, so users can contact us from every page.We boot the Intercom widget with the app_id parameter, before the user is authenticatedwi

452

11 hours ago

Kathleen BuckNew Participant

Outbound

Confirmation of emails in Intercom through Outlook in outlook outgoing/sent folders

After starting a conversation or sending/responding in an email thread within intercom, is there a way to see it actually in the “sent” folder within outlook? I feel as though I cannot confirm if all my messages are actually being sent or leaving fro

332

14 hours ago

Remy van BrusselNew Participant

Inbox

Is it possible to assign a ticket to a company directly?

We often get phone calls (outside of intercom) from users who belong to a company but who are not currently a user in Intercom where it is not relevant to attach the issue to them, but instead we want to attach it to the company as a whole. Is there

211

1 day ago

Shir ElazariNew Participant

Outbound

Support Horizontal Layouts (Image/Icon Next to Text) in the Post Composer

Hello Intercom Product Team,I am requesting the addition of a simple, native feature within the standard visual message composer (for Posts, Tours, and Surveys) that allows for a horizontal layout.The Problem:Currently, users are restricted to a vert

271

1 day ago

Expert Program Q&A