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Customer Service Transformation Report 2026

1 month ago

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Kevin StevensNew Participant

Deploy Fin

Blank Widget Experience

We are currently attempting to test deployment of Fin for Zendesk Messaging and are encountering some issues where the Zendesk messaging widget is blank. We have tried multiple audience configurations with no luck.Why is the widget blank despite seem

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43 minutes ago

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antebanteNew Participant

API & Webhooks

Will my API token reset when changing email address?

Hi!One of our customers uses Intercom, and in order to create a pipeline between our backend and their order processing workflow, we created an API account in Intercom which we set to our company’s email. The customer now wants to have full control o

Sarah BradleyNew Participant

Support Operations

Pros Help Center HTTPS (quick setup) reverts to manual setup and "Not Live" after some time

We have two Help Centers in our workspace:1. GreenPal Help Center — help.yourgreenpal.com (working fine, no issues)2. GreenPal Pros Help Center — pros-help.yourgreenpal.com (recurring issue)Problem:When we set the Pros Help Center to HTTPS (quick set

gayuraghav350New Participant

Tips, Tricks and Workarounds

How to Optimize Intercom Workflows for a Small Team?

We are a small team looking to maximize our efficiency with Intercom. We want to streamline our customer support and communication processes, but we're cautious about over complicating things with too many features. Find Out What are the best ways to

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1 hour ago

John PjontekNew Participant

Messenger

How do you handle customers expecting instant replies in Intercom Messenger?

Hi there — I’m wondering if anyone can share best practices for setting expectations in the Messenger that customers are not always in a real-time live chat with a support agent. As many of you probably experience, our agents often help multiple cust

Shayla CNew Participant

Inbox

Handling conversations that become unsnoozed while a teammate is out of office

When teammates are out of office (planned or unexpectedly), how are you handling their conversations that become unsnoozed? We use the Reassign Replies option to handle customer that reply to conversations assigned to an OOO teammate, but we’re strug

Katee SafferNew Participant

Apps & Integrations

Handling multiple subscriptions with the Stripe integration

We’re looking for insight from companies that manage multiple subscriptions per customer in Stripe.In our case, each account has three separate subscriptions: Base plan Email plan Teams plan Each of these also has multiple plan levels, and every

CarterLakaNew Participant

Inbox

Bulk edit visibility of Articles, visibility should use Fin Audiences

This really annoys me;Why can I View and Bulk Edit the Fin Permissions of Articles in the view-all-articles screen, but I cannot view or bulk edit the Visibility Audience of the Article??Also, Why dosen’t Visibility Audience utilise the preset Fin A

CarterLakaNew Participant

Inbox

how can we set the language of fin's ticket title and ticket description autofill?

Fin autofills ticket descriptions and titles, but in the language of the customer. This is a good feature for customer-facing tickets, but our 2nd line support are only speaking English. We need to be able to set the language of Fin’s auto descriptio

Robert PhillipsNew Participant

API & Webhooks

Composing Ticket URL

We’re migrating from Zendesk to Intercom.In our App, we have notes that preserve certain actions and any associated Zendesk tickets with URLs to that ticket, like https://{workspace}.zendesk.com/agent/tickets/12345.We’d like to record a direct URL to