Hey - I believe you’d need a separate Intercom organisation for this, and even then it sounds a bit like the wrong approach. Unless your employees are spending a large amount of their time in your product (and therefore are always one click away from asking Fin a question) I would recommend building from wherever they already spent the most time.
My experience is that would typically be your chat tool like Slack, Teams or Discord. I’ve had a short search (not an endorsement, just an example) and something like Runbear would connect one of those three platforms to Confluence, and allow your team to search for information Confluence - and would likely be a lot easier than having to work out how to prevent customers from accessing internal information!
You know your own company and business needs better, but that approach would be my suggestion!
Conor
@Sujai Arakali Good news, I believe you’ll be happy to test out Copilot here for your internal team -- Intercom’s Copilot feature does exactly this, it helps your team look up and craft answers based on all your resources both internal and external.
Team members already have access to a certain number of Copilot uses free each month and then you can grant seats to team members who need unlimited usage for an additional monthly fee. Very good for onboarding new team members especially so they can get answers to their questions without needing to ask other team members about the answers as they are getting up to speed etc.
Then customers have access to Fin AI which only uses the external sources you’ve added to the system and not the internal resources in this case. Check your Knowledge Hub on how to connect internal resources there’s a whole category for this information. You can connect tools like Notion as well for internal documentation to feed Copilot.
Hope this helps!
