We have a large database of typical customer questions and answers. These come from a service desk that is not currently supported by Intercom. What is the best strategy to add this content to Fin Knowledge?
There are too many entries to manually input them as snippets.
We’re considering adding them as a PDFs, but we’re not sure how Fin will chunk the data—whether it might split Q&As incorrectly or merge unrelated entries.
Is there any guidance on how to format the PDF, or an alternative way to upload the data in a Q&A format?
