I’ve been testing Fin and I haven’t been satisfied with the responses just yet to turn it on for all users. I understand it’s based on our articles and related knowledge base, but I’ve found Fin to provide wrong or sometimes unhelpful information. Here are some examples:

• It frequently tells users to contact support to fix the issue (Isn’t this what people think they’re doing?)
• It get company branding incorrect. For example I work for a company called “G.J. Gardner” and Fin often defaults to “GJ Gardner”, missing the periods in the name. 
• Users often don’t provide enough info such as the record name in the software they want us to troubleshoot (i.e. a customer name or project number). How can I train Fin to inquire about this information?
• Fin defaults to US English. While this isn’t always bad, we have some industry specific terms that differ between contries (i.e “variation” in Australia and “change order” in the United States). How can I train Fin to use the correct terminology when replying to users (note: our customer can be identified by domain name).
• It’s pulling info from seemingly unrelated articles and making up wrong answers or giving inaccurate information in some cases. 

I know Fin has the potential to be really great and there’s probably changes we need to make in our knowledge content, but I’m curious how people might address these issues.