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Macros with Fin


Is there a way that I can link Fin to our Intercom macros?  We have a ton of great information in the macros that would be a huge help for personalizing Fin for our product and the common questions we get from our clients.

Best answer by Jennifer K

Hi @Payton Pectol 

Jennifer here from Intercom 

So Snippets would be the best way to use Macros and get them into Fin's knowledge base.

Snippets are a new text only content source specifically created for Fin to improve answer quality and coverage!

You can read more about Snippets in our article here 😃 Hope this helps!

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4 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • 984 replies
  • Answer
  • August 28, 2023

Hi @Payton Pectol 

Jennifer here from Intercom 

So Snippets would be the best way to use Macros and get them into Fin's knowledge base.

Snippets are a new text only content source specifically created for Fin to improve answer quality and coverage!

You can read more about Snippets in our article here 😃 Hope this helps!


  • Author
  • New Participant
  • 1 reply
  • August 28, 2023

Thank you!


  • New Participant
  • 1 reply
  • November 7, 2023

@Jennifer K -- is there a way to migrate micros to snippets or do the snippets all need to be created manually?


Jennifer K
Intercom Team
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  • Intercom Team
  • 984 replies
  • November 7, 2023

@Marisa Sires They would need to be created manually


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