Is there a way that I can link Fin to our Intercom macros? We have a ton of great information in the macros that would be a huge help for personalizing Fin for our product and the common questions we get from our clients.
Answered
Macros with Fin
Best answer by Jennifer K
Hi
Jennifer here from Intercom
So Snippets would be the best way to use Macros and get them into Fin's knowledge base.
Snippets are a new text only content source specifically created for Fin to improve answer quality and coverage!
You can read more about Snippets in our article here 😃 Hope this helps!
+3- Intercom Team
- 984 replies
- Answer
Hi
Jennifer here from Intercom
So Snippets would be the best way to use Macros and get them into Fin's knowledge base.
Snippets are a new text only content source specifically created for Fin to improve answer quality and coverage!
You can read more about Snippets in our article here 😃 Hope this helps!
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