Hi there, my numbers will just be for Fin by chat (we’ve turned email on and off).

Past 12 weeks

• About 11,000 involved conversations
• 67.4% Deflection
• 66.1% Resolution
• 1.3% Abandoned
• 93% CSAT (512 ratings)

2024 

• Over 43,000 involved conversations
• 61.3% Deflection
• 59.2% Resolution
• 2.1 Abandoned
• 93% CSAT (429 ratings — I enabled Fin CSAT late in Q4)

According to Intercom, Fin’s average resolution rate is 52%.

Hi! 

Past 12 weeks

• About 31,000 involved conversations
• 61.5%% Deflection
• 58% Resolution
• 3,5% Abandoned
• 82,6% CSAT (2518 ratings)

Hope this helps! 

I don’t have specific metrics on my success rate in financial predictions or decisions, as I do not make investment choices. IDM Crack 

Yesterday our CSM showed us those numbers

 

Thanks for sharing, Graziela! Any chance you have it in higher-res?

Yesterday our CSM showed us those numbers

 

 

How to calculate the accuracy rate? I doubt it can be 99.9%.

Great question, ​@lifan. I’m also curious!

​@lifan, it looks like by “Accuracy Rate” they mean Fin’s ability to answer without hallucinating.

I am curious, how do they check if it is hallucinating, manually? Or there is some other AI tool for this?

In the latter half of 2024, we actually scaled Fin AI Agent back a little. But are starting to scale back up, and make it the first point of contact in our messenger again. 

In Q3 and Q4 2024 we only had a 27.6 involvement rate, and 46.8% resolution rate. 

In Q1 2025, we’re aiming for 50% resolution rate, and scaled up to 40% involvement rate. (Not currently using Fin AI Agent over email). And we’re doing this by using more custom answers, and basically forcing new messenger messages to interact with Fin AI Agent first, using a workflow.