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Question

When will FIN over API be released?

S

Hi!

I am a software developer working at Greenly.
We are already using Intercom for custom support, for months.

We recently saw that Fin will soon be available over an API (https://bfy.intercom.com/ “06 - Fin over API”
Can you give more information of when will this be available please?

Best regards,
Maxime Broussart

2 replies

conor
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  • conor
  • Innovator ✨
  • 24 replies
  • March 27, 2025

​@Support @Greenly Heya! From the help page: 

Contact your Customer Success or Relationship Manager to learn more, and stay tuned for updates as we get closer to the launch date.

 

Have fun! 

Join customer support and success leaders learning how to future-proof their teams with strategies for leadership, AI in support, and customer experience excellence: https://www.customersuccess.cx/daily
Nathan Sudds
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  • Nathan Sudds
    Nathan Sudds
Nathan Sudds
Top Expert ✨
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​@Support @Greenly What are you looking to do with Fin over API? I’m looking forward to this launch as well! Seems like there will be a lot of interesting use cases. 

We’re already using Fin Tasks a.k.a. Custom Actions  to connect it to other APIs and get information to better answer questions etc but it’s going to be very interesting to connect Fin to other platforms and use cases outside of Intercom’s standard channels too.

 

Nathan Sudds, Intercom Consultant | activelabs.ca | Book a free call: cal.com/nathansudds/intercom
conor
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  • conor
    conor

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