I’m curious what other users have found most helpful when using FIN’s snippets to house FAQs. Have you been creating one single snippet and add multiple question/answers into the snippet. Or creating separate snippets for each question. I’m wondering which would be best for FIN search times.
Best practices for FIN Snippet
Best answer by Jacob Cox
Hey there
While I can’t say definitively which method would provide the fastest response times, my inkling is that having a single FAQ snippet would be faster for Fin since it would only need to scan a single document rather than loading doc after doc.
From the standpoint of trying to keep your information organized, I could see having multiple Topic-Based FAQ docs easier for your team to keep an eye on (A snippet for Log-In FAQs, one for Billing FAQs, etc). That might be a good middle ground between the two options.
You could always test it out and see if one method delivers faster results for your particular situation as well!
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