Fin Product Area

i am new to intercom and i am trying to design a frequently asked question , do you have a video recommendation , or just steps to how i can get it done

Hello! I have created a series of emails with different rules triggered by events. One of these events is that when a user registers to our website they should be tagged with "registered". I have created the tag under that name. The series is created in a way that a first email is sent, then if the user registered there's a rule on the series triggered by this event, and should eventually tag the user automatically ( see the picture). However this does not happen. We have tried internally and the event triggers correctly on a user level, the problem is the tag. Is not working properly. Anyone can help me? I've been trying to get help from intercom for the past day but they have not answered me. Thanks, Iris

I am having a canvas kit with image click url action. When i click on the image new tab open but url not redirected. In console log shows the "Uncaught DOMException: Failed to execute 'assign' on 'Location': The current window does not have permission to"

The initial entry rules didn't encompass our full audience so we need to increase it but we don't want those who already entered the series to be targeted again with the first emails. Will those already in the series remain where they are in the series or be re-entered as they will meet the edited requirements too.

I am looking to use the bot and our online articles to develop a workflow triggered when a new user logs in or a user who hasn't completed the articles logs back in. I'm relatively new to Intercom. Is there a guide to assist me with this?I'm also open to other ways of doing it so I welcome comments if you have suggestions!

Will a migration be required ?When will it be possible to change the hosting to Europe for existing customers ?  

Hey folks! I created a custom bot inside the software. I've set up 2 conditions - Both are custom attributes.  Even when the data is captured in both the attributes and the conditions are satisfied, chatbot is not pushed. 

We have content that needs to be seen by the user at all times at the right and the chat window blocks it

I am trying this code:$intercom = new \Intercom\IntercomClient($secretKey);$intercom->contacts->search([ "query" => $['field' => 'name', 'operator' => '!=', 'value' => 'Alice'],]); As I understood: "name != Alice" should return all my contacts.But as result I have exception: Not Found (404) in php-http/client-common/src/Plugin/ErrorPlugin.php line 83 What I do wrong?

Would be great to be able to build a few 'sets' of product tours, i.e., one set geared to each different 'user type', or 'skill level' etc, and present the grouped product tours in an App based on criteria. Is there any way to do this without custom code?

Lets say we have an external website that is associated with our main website. Our main website is what hosts Intercom. However, we want to put a "Contact Us" section and a link in our external website that redirects the user to a prepoulated message/bot. Is there a way to do this?

I need to create a dashboard that gathers certain charts from different reports in intercom and I'm wondering how I should do it and what's the best way to do it.I need to display the engagement summary of different custom bots + the number of tagged conversations for a specific tag + opening rate of certain emails + reply rate of certain emails + number of new inbound conversations VS number of replied conversations

Title basically.

I had drafted an email in the editor and saved it every time I made changes. I switch to edit in HTML and all my content was lost except the subject. How do I retrieve my content ?

Can I download /export the performance of our articles? Views, etc.

For example we request logs from our members as a .log file. I've added this so that I can even view it but I need to download it to my device which there is not an option for. Just takes me to a web link.

What is the way to create contact with `utm_*` fields? Nothing is declared on create/update contact pages

Could someone please help us with installing the Custom Objects and Custom Actions because it's really unclear for us. It would be great to schedule a call so we can hopefully fix this together! (It's about feature: https://app.intercom.com/a/apps/g9l9yy

Is there a way, similar to switch to WhatsApp, that gives our users the possibility to send us an offline message, email of sorts, instead of reaching out online?This is specifically for outside office hours, for transparency purposes I want the messenger to let people know that what they are sending us is not a live message.

I have set up our help center to work with Google Analytics as shown in the Intercom article.However, I'm having some trouble getting the data I want out of it. I think part of the problem is that we set up the helpdesk to use a subdomain (looks like analytics isn't great with those). Does anybody use Google analytics and tell me if and how you managed to get data about:user-flow to and from our articles (what URL they came from and where they went next)if possible the same data from above filtered by article language (via URL)and the Intercom article also mentioned: How many articles they read in a session Any other data you are looking at?

I am looking for a possible solution to obtain automatically the last seen time of each user and have it connected on Salesforce.

There are several instances on which Chat window is failed to load on ios and Android Both. The intercom SDK used are as follow:react-native wrapper : 3.0.4android : 12.4.1ios : 12.4.0 EditedIf anyone has faced same issue would love to hear what have you done to fix the same. Looking forward to hear.

In other words, from planning what data to gather through asking the right questions (and selecting question types) through seeing reports and using the data. I'm also intrigued by user attributes and I'm looking for use case descriptions on those. I know this is a lot but the articles I've found are very superficial and seem focused on what to click to do something - that much I can usually figure out on my own :-) Can anyone help?Thanks

I want to change the visual prioritisation of our collections and within them the sections. Also I'd love to be able to create expandable lists that allow customers to see all the sections within a collection 'closed' and then on selecting one section, it would expand to show all included articles. This way they can browse all sections on one screen, without having to scroll through the articles in uninteresting sections.

We have an NPS survey running and started receiving an uptick in our customers logging issues that the Intercom bubble blocking buttons in our app. We have the Intercom chat set up behind a small ? icon in the upper right of our app vs. the chat bubble. However, we discovered that with the new NPS survey, if someone dismisses the survey then the blue chat bubble appears in the bottom right and there's no way to get rid of it. Does anyone have any suggestions?