Fin Product Area

New Inbox initial thoughts... I'm seeing a lot of unused space and the new inbox seems to "waste" quite a bit in comparison to the old version. I'm no longer able to see the detail I used to previously. I'm attaching a screenshot where I've colour-coded the section from the old version onto the new, and you can see how much detail has gone when you're actively working on a conversation... 

I need to change colors for different parts of the chat, like replies, hover states, etc. but there is only one color that I can change in settings. Where are the rest of the color/font settings?

When a customer replies to a message in a closed conversation via email sometimes this reopens the closed conversation and other times a brand new conversation is opened. We would like for a customer reply to always reopen the existing conversation so that the message thread is maintained but are not sure what the logic behind whether a conversation is reopened or not is or how to control this? We have disabled the "Prevent replies to closed conversations" option and are also using "Use an Intercom email address" as the default sender address. Thanks.

Hi there!  We're having an issue with our Intercom web integration. When we trigger the messenger to open with `window.Intercom && window.Intercom('show');`, the widget appears and then immediately disappears. We are wondering what would cause this behavior. Any help is appreciated -- thanks!

Something like that :  

Within a new conversation that was initial supported by custom bot, is it possible to reference conversation data fields in macros after handing off from bot --> human? Thanks in advance.

Is it calculated from the start of the conversation or is it calculated from the point I start to write with the client? The situation is that for example My colleague writes with some client but he/she needs my help so I overtake the conversation from the queue of my colleague to my inbox and start to write with the client instead of my colleague. Would my first response time be calculated from to complete beginning of the conversation or from the point I start to write with the client?Thank you so much, Lenka

We are adding a new product tour and want to show a custom Complete modal view (our app would be responsible for the code of the modals ) when the tour has been completed with some CTA buttons inside it. Is this possible?

How can I limit the access to the user's data for particular agentsHave access only to the customers that this particular agent "owns"Even those user's agents cannot see email addresses and phone numbers (for calls Toky is integrated)There are few other things that I would like to limit but until now I would appreciate any advice on this :)

Hi, I've set up a PT but all the pointer boxes are not aligning to the elements. Even if i narrow or widen the css selector fields. It always sits below the element.  Any ideas on why this would be happening? Thanks

How do you grant access to custom reports?

Hi, We are a medical startup in New York using Intercom to automate our interaction with patients - current and new. We already have some automation configured such as series and other aspects and are looking to bring an expert for a long term relationship to help us maintain and expand our setup! We are happy to setup a contract with you on UpWork. Please let me know! Thanks!

Hello! I am testing on an iPhone 8 simulator in Xcode running iOS 16 – trying to get ready for the new release. I notice that now on the customer side, the last character or word is cut off, either sending or receiving – on the customer service side it looks normal. Everything works as expected on iOS 15. See screenshots below. I didn't see any other tickets open about this and nothing came up with a google search. Any ideas as to how to fix this? Thanks very much! Customer view:CS view:

Emails are coming in separate from their original conversations. Is this how the customer is replying to conversation? What could be causing this?

Hi,​following the custom action guide, I tried to do an outbound HTTP call with a POST request. In the request body I added the corresponding JSON (according to the description in the UI wizard: "Specify the body of your request in JSON format. You can use the selector ({...}) to pass Intercom attribute values in your request body.") like this: { "ownerEmail": "ash-ketchum@example.com", "pet":"Pikachu" } ​When retrieving the call in my application, I see the following HTTP request coming in:​POST /my-endpoint HTTP/1.1 Host: myserver.com User-Agent: Faraday v0.17.3 Content-Length: 66 Accept: */* Accept-Encoding: gzip,deflate Content-Type: application/x-www-form-urlencoded Date: Fri, 01 Jul 2022 12:19:53 GMT   { "ownerEmail": "ash-ketchum@example.com", "pet":"Pikachu" }The problem is that the "Content-Type" HTTP header is set to ​"application/x-www-form-urlencoded" in

I want to export all of my articles from the Help Center, how can I do that?

I would like to allow agents on our end to evaluate each conversation and use this data as a part of the lead/user scoring.  Could the community please advise what would be the optimal way to do so

Do you have sample code on how to get the list of conversations for all users with the date range?

When exporting macros it will only show how many times a macro was used in the last 30 days. Is there a way to get more historical data beyond 30 days?

So a few minutes is too short, an hour is too long, and dynamic could set false expectations. Is there a way to set it so it always says (preferably only during office hours) "We’ll reply as soon as we can"

Hi! I'm using Articles for the first time to re-vamp our company's Help Center. Can someone point me in the right direction of any helpful "Articles" guides or courses? Also, any best practices while building a Help Center within Articles? Thank you!

I got an error when trying to download a *.csv file, but when I went through the unsupported file list (https://www.intercom.com/help/en/articles/3074152-accessing-unsupported-attachment-file-types *.csv doesn't seem to be one of them. This kind of files are very usual in our day-to-day, so it's important for us to solve this issue.

See screenshots.

Its so weird. Im trying to create an email with headers and footers but upon saving, the header and footer just goes away