Fin Product Area

I'd ideally like followups to occur in an existing thread, making it a more conversational automation. I'm seeing options for creating a new email, but I would like to be able to set the Series as a reply to an existing conversation rather than a new email. Any suggestions? Or even external workarounds?

We are a remote company, and this feature being turned on by default (rather than Opt-In) has created issues for our team members feeling uncomfortable because customers have found them on Twitter/LinkedIn.

When exactly will Campaigns be deprecated and replaced with series? On top of that, are rules from existing campaigns copied to series in exactly the same way?

I have not used Intercom but they charged me for the last 4 months. How can I get refund? I tried Intercom (tutorials no production) and thought was unsubscribed. Then someone at Intercom said I need to provide my company address and that's when I learned I got charged four times.  I have been contacting Intercom for 2 weeks now but nobody replies to my refund messages.  I got charged $200 and it's a lot in Vietnam where I live.  Please help me!

I requested my CSV file of my contacts .. its been over 24 hours . . we have about 21,000 records. Never yet was received to my email, or other emails on our account. Help! Thanks so much.

I want to manually remove a user from a Series/smart campaign, how do I do this?

Why am I getting a “Finish designing your bot” notification?

Can I change the default "two arrows" icon used for custom attributes?

I have about 110 users and about 55 leads. The getContacts method returns only 55 contacts in two pages. Looks like an API bug.

Hey guys, I'm a user engagement specialist at a SaaS freight company called WebCargo, helping freight forwarders find the best price to make a shipment. Interested to hear if anyone is in a similar sector? I have used Intercom for the last 8 months and have benefited from using a load of features such as Product Tours, automated bots and the knowledge base.  Looking forward to chatting! 

Hey all, Has anyone found a way to use multiple intercom product tours in "Quick Start" way? We're wanting to set this up for our app as a sidebar/page. 

Hi all! 👋  I'm Irene Simic, and I'm a Customer Success Engineer at DEXMA, an Energy Management Software.We have been using Intercom for over 5 years now to communicate with our customers inside our product, and over the last year we have started implementing Product tours for Onboarding and proactive customer support, with great results.We are now testing the new Series feature (which I'm excited about, btw!) and are looking forward to implement it soon. Thank you for inviting me here! I can't wait to learn about other Intercom users experiences 😄 . I have lots of favorite GIFs, but this one is on the top list for me : https://media2.giphy.com/media/l44QjgeQ5ium91n9K/giphy-downsized.gif?cid=6104955e7825dd1bf4d0b103d1a2065d92d685b1811a93ebamp;rid=giphy-downsized.gif

I am finding it time consuming to have to update all my hours just to be closed or be opened limited hours on one day.

I'm trying to understand how these two products work together or if they even do.

even after accepting the invite , it is still giving pending status

When and how does a customer exit a Series?

Why would I use Series over smart campaigns? What are the main benefits?

I want to migrate an existing campaign into Series, how can I do this?

Please provide answer to this asap. Thanks in advance.

How do I change one of our organisations team mates names? We have a team member set up but they did not use their full name... how do I change their name?

Hi Everyone, I'm Rahat (Head of Customer Experience Operations) at Perkbox an all-in-one employee experience platform. We've been using Intercom for a couple of years now mainly to support our end users and more recently admins too; we're currently in the process of revamping our entire help centre and using bots to reinforce the support offering where possible. So any insights within either of these areas or rolling out resolution bot would be really helpful!

Hi,Where is the settings for the resolution bot ? like wait time to start sending suggestion ?Why the resolution bot don't answer and not triggered even if we set the exact questions and qualifiers ?ThanksTamer

We have agents wherein they are on Away status and yet their median response time is high?

Hi all, My name is Teo and I am leading the Customer Care team at Mews Systems.We are using Intercom for support and also for onboarding new clients. We have currently started using a lot the bots and I would love to hear other's feedback on how well they are working for you.

We are giving teammate access to some of our dealers. How could we limit these teammate visibility to the only contacts they are managing ? Example : Spanish dealer should only see Spanish language contacts