Fin Product Area

Why would I use Series over smart campaigns? What are the main benefits?

I want to migrate an existing campaign into Series, how can I do this?

Please provide answer to this asap. Thanks in advance.

How do I change one of our organisations team mates names? We have a team member set up but they did not use their full name... how do I change their name?

Hi Everyone, I'm Rahat (Head of Customer Experience Operations) at Perkbox an all-in-one employee experience platform. We've been using Intercom for a couple of years now mainly to support our end users and more recently admins too; we're currently in the process of revamping our entire help centre and using bots to reinforce the support offering where possible. So any insights within either of these areas or rolling out resolution bot would be really helpful!

Hi,Where is the settings for the resolution bot ? like wait time to start sending suggestion ?Why the resolution bot don't answer and not triggered even if we set the exact questions and qualifiers ?ThanksTamer

We have agents wherein they are on Away status and yet their median response time is high?

Hi all, My name is Teo and I am leading the Customer Care team at Mews Systems.We are using Intercom for support and also for onboarding new clients. We have currently started using a lot the bots and I would love to hear other's feedback on how well they are working for you.

We are giving teammate access to some of our dealers. How could we limit these teammate visibility to the only contacts they are managing ? Example : Spanish dealer should only see Spanish language contacts

Is anyone else having issues with their links NOT being clickable in their user and company segmenting? If I display a custom attribute that is a link, it isn't clickable currently.  The update after reporting this the first week of July is that the bug hasn't been reported enough times to warrant developer resources. 😑  So if you are experiencing this could you please email IC and let them know so my entire workflow can not be in the garbage can because someone can't make a link work?

It's been a while since we've seen any major releases for Tours - anyone know if they have anything planned?

There doesn't seem to be a "back" button on the product tour pointers. Is there a workaround for this?

I want to show certain articles in the Messenger, but I want to show different articles to different types of users. How can I set that up?

Any plan to release tooltip setup without having to code?

Any plans to build webpush Notifications?

Hey all, I'm a product manager at Four Winds Itneractive in Denver. We primarily use Intercom for onboarding and feature announcements. But, looking to expand that. Overall, looking for best practices on how to message effectively. I have so many favorite gifs, but most aren't "public appropriate". So, we'll go with just Elmo behind a jet engine.https://giphy.com/gifs/H0um7u7SEhZxm

Hi all,  I just started using intercom and I would like to get the basic functions down before purchasing multiple upgrades. Right now when a user visits on my Ghost site it says:  "You’ll get replies here and in your email: <%= current_user.email %>" How can I change this in the settings (besides requiring an email for new conversations) to have it detect the email of site visitor if they are logged into the site? Thanks!

Is there any way to integrate the website's search function into Intercom's interface during bot dialogue or on the main entry page? To clarify, one that would search the website itself, and not just articles we post. Integration with Google My Business would be great as well, so if someone searches a topic or location, they can be served with a Google Maps link.

I tried changing the option in this button: But it still doesn't work properly. I want the bot to appear when the user clicks on "Send us a message", but right now, it's appearing exactly when they just logged in. And it is kind of aggressive, especially since my bot is just asking things like more info on bug reports, or Q&As, etc. I would really appreciate the help! This is my first time using Interconnected.😁

Hi folks, I'm really keen to hear more about any use cases for the Articles API. How are you all leveraging it? anything especially creative?

A user has exited my campaign, is there any way to re-add them?

Some of my customers from mainland China have reported issues accessing the Messenger, is there a problem with accessing Intercom from there?

Can I refer my clients or customers to Intercom through a referral program?

Can I load the Messenger in an iframe?

Sometimes, adblockers mean that I don't always track every visitor or user on my site. How can I check if an adblocker has prevented the Messenger script from loading?