Fin Product Area

Sometimes I need to tag hundreds of companies with the same tag e.g. "Integrated Company". I can't find a convenient way to do that in bulk all at once. Any suggestions?

I wanted to say great job to the intercom team who handles bots. We recently switched from Zendesk Answer Bot and you guys just did an amazing job with the whole product and UI. Works 10x better. Thanks!

It seems as though the mobile app does not receive a push notification until 10 minutes after getting a message. Is this normal? Furthermore, my status is always set as 'away' unless I have a browser window open with intercom. This seems to be ridiculous. How do I expect anyone to message us when a status is always set to away, with no obvious way to change this? Why is it that a mobile push notification takes a solid ten minutes to go through? This seems to undermine the entire point of using the mobile app. Just thought I would check with the community before cancelling this.

I want to send a post message to our users as soon as they log into the app or the web. Basically, for it to pop-up as they log in, if possible.I'm confused about how to make the filters accurate to that criteria: Does putting "time on current page = 1 second" cover it? Or do I need to follow that with our homepage URL maybe? Any other tips are welcome :), I'm still figuring things out.Thanks!

Hi, on Fridey I tried to export users, I selected filters. Clicked to make an export, it was written that it will happen in a few hours. It has already been over 96 hours, no file. And so 4-5 times. 

For example, for index page I want all chat inquiries to be assigned to Steve but for contact page I want the chat message to be assigned automatically to other team members. I checked API docs but couldn't find anything on this matter. Thank you in advance. 

Hi everyone! Trying to set my first series live, but when I press the button "Set live" my entry rule shows me the message "finish editing your changes". Then I see popup - how many customers will be in my audience when I start the series, I press "OK" and ... get the notification (red block on top of the page) - "The audince is invalid" 0_o My series is very simple, I did it by template, and all changes have finished. How I can fix that??

Example: If a user requests a booking with a plumber. We automatically send him a confirmation with his Name, Date requested and plumbing service details selected etc... This could be sent by mail, push or both.

We want to send our welcome campaign from the account manager assigned.  So far, I've duplicated the campaign and adjusted the sender, but it's tough to scale and manage with our growing number of account managers.  Is there a better way? Maybe now that we migrate to Series? 🙏

I build my product tour and when I get to stage 5, or add another step, it says that the URL doesn't match and the site can't be loaded.  The challenge for us is that we built our portal via Stacker (a 3rd party front end linking with airtable) and to get intercom on our site, we added the code that was generated and sent it to the guys for them to load on. It appears that there may be an issue with how it's configured?  Can anyone assist?

We've noticed that once an interaction gets through the custom bot flows and is placed in an inbox, there is a several minute delay before assigning that chat to an agent. We're seeing this impact both our wait times and our team efficiency as chats tend to add up quickly in the queue during peak hours. Would love any advice someone may have on how to resolve this!

Is it possible to set up a rule If the user didn't respond to the last message in the x hours period then automatically close the conversation?

Hey, Is there a possibility to encapsulate a url being sent to recent pages after/before it sent? or to remove it for certain users? Thanks!

This is in case of series where I'd like users to not receive product tours in succession.

HI @all I could use some inputs regarding controlling / reports. What do you like to track and how do you do it? My first steps:% of new conversations that are replied toMedian resp. timeMedian first resp time My goal is to find out what we could improve and about the general performance of the livechat. Cheers, Diego  

Bare with me as this is really abstract.  Goal: Drive customers into our apps with bonus of any follow on engagement being in app and live (we know who you are, where you are and what you are doing) Use Case; Agents share links to customers via a click which adds link to an email which sends customers to an external SF community knowledge base. Preferred Use Case; Agent shares a link to an article that send an in app message with the article content in the message so they stay in the app. Thinking this through it feels like a bunch of API wizardry would be needed on both the Salesforce and Intercom end to get this experience. An alternate option would be able to surface Intercom articles in Service Cloud via the Articles API but against a bunch of API wizardry. Has anyone thought of doing anything a bit abstract like this or is it just me 😮. Full disclaimer, I have zero DEV or API skills.

Hi,I'm building my product's onboarding using series. I found that product tours doesn't work on mobile, so I want to show mobile users a post/chat instead of the tour. Is this a good practice? Is there a better way for matching mobile/desktop users than checking OS prop? Thanks 

We need to show the messenger as a section of the web page, not in the iframe/modal. I have tried but didn't get any way to do that. Please help.

We want to manually import users into Intercom and some of the data has multiple items associated with one attribute. For example, a user could provide multiple services. How would I format my CSV to make this attribute a list and upload correctly?

Unable to access my account on my mobiIe via app. When I try to install the app, I get the notification: "Unable to signin: Your administrator needs to require you to set a passcode on this device to access this account. Please set a passcode How can I fix this?

Is there any way of configuring settings for the 'the did that answer help or are you looking for something else' response?

When and how does a customer enter a Series?

Hey everybody! 👋 I am a Product Marketer at Trifacta, a leading data preparation platform. Besides helping people adopt Trifacta, I enjoy helping others learn about data and APIs. My goal is to enable everyone, irrespective of their technical know-how, to learn how to work with data and feel confident talking about data. To further this goal, I run a side-project called Data-led Academy. And when I'm not thinking about data, automation, and APIs, I like to talk to my dog and cook with my wife.  I'd be happy to answer any questions you might have in regard to working with data as a PM or a marketer. In the context of Intercom, I will be happy to answer questions regarding campaigns/series that rely on your product data.  And if you haven't yet instrumented product data on Intercom, AMA about it!  Looking forward to learning from and contributing to the community! Connect with me on Twitter and on LinkedIn 

Hi people, I need help with an issue. I deleted some leads by API, but part of them came back to my list without an ID. When I click in a 'zombies leads', they don't load and the URL is /users/segments/all-leads?searchTerm=[a hash] (as the attached photo). The major problem is they appear in the leads' outbound and remake all isn't an option 😅 . Anyone can help me to fix that? Thx for the attention

I would like to run webhook for outgoing e-mails but I couldn't find the right topic to subscribe for it. Can you help me?