Hey @phil t​, I wouldn't recommend using Resolution Bot if you don't have any teammates to follow up on questions. Resolution Bot isn't designed to keep your customers in "bot jail" (i.e. they don't have the option to speak with a human), so I don't think it would suit your particular use case if you don't have any teammates who are in a position to follow up.

Thanks @eric f11​ - that makes total sense. What alternative would you recommend?

Hey @phil t​, another Connector had a similar question and resolved it using Custom Bots - you might want to check out this thread from @teodora​: https://forum.intercom.com/s/question/0D52G00004WyDQLSA3/is-it-possible-to-remove-the-write-a-reply-option-from-a-custom-bot/p>

Hey @phil t, we want to achieve the same and I stopped the option for client to reopen conversations and set it to 0 days. Also, I disabled the Resolution bot so that there is no field for them to type.

Hey @phil t​ @teodora​, we've just shipped a new change that lets you create an automation rule to close conversations when they match certain criteria! You can read more about it in our News & Updates group here!

Yep, I am already using it to close spam emails.

Nice one!