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Can I create my own messenger instead of using the default one that intercom provides?

  • October 7, 2020
  • 1 reply
  • 24 views

We need to show the messenger as a section of the web page, not in the iframe/modal. I have tried but didn't get any way to do that. Please help.

Best answer by Roy

Hello @codeclouds​ , don't fully get your use case here. 

 

But you can create conversations, send/receive replies, close conversation and do many more via Intercom API.

 

In my experience, we integrated Intercom a long time ago with our central messaging system with customers.

When customers created a message from the web interface, it appeared in our Intercom inbox (Without any messenger).

 

You are looking to reach the same goal?

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  • October 7, 2020

Hello @codeclouds​ , don't fully get your use case here. 

 

But you can create conversations, send/receive replies, close conversation and do many more via Intercom API.

 

In my experience, we integrated Intercom a long time ago with our central messaging system with customers.

When customers created a message from the web interface, it appeared in our Intercom inbox (Without any messenger).

 

You are looking to reach the same goal?


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