Fin Product Area

I want to see if my Product Tour is working correctly before I set it live. How can I test it?

I need to add a new step to an existing Product Tour, how can I do that?

I need to remove a step from an existing Product Tour, how can I do that?

I’ve just started using Intercom and I want to import my conversation data from another tool to train Resolution Bot, how can I do this?

My answers don’t have a high resolution rate in Resolution Bot, how can I improve this?

Can I set Resolution Bot to show in other languages besides English?

When my customers write to me, the bot replies with “the team will reply in…”. Can I change what appears in this message?

Can I add my own messages to Operator? I can’t find any way to change the messages that automatically pop up.

I want to send the same message to my customer repeatedly (like when they perform a certain action on my site). How can I do that?

I like Intercom’s reports but I want to set up a custom view and build my own reports. Can I do that?

I’ve tried selecting the option to reset my password but the email isn’t coming through. How do I resolve this?

I want to hide the Messenger on my site, how can I do this?

Can I add a video to one of my Product Tour steps?

I want to use a different template for my emails than the standard Intercom ones, how do I upload my own templates or create a new one?

What is a Smart Campaign and why should I set one up?

I don’t want to use the default intercom.help domain for my Help Center and want to use my own domain instead, how can I set this up?

I want to show certain articles from my Help Center in the Messenger, how can I set that up?

I have some auto messages live and I want them to automatically translate depending on the end user’s browser language, how do I set this up?

I want new conversations to be automatically sent to a specific person or team, how can I set that up?

How can I know when new conversations come in from my customers?

I keep seeing an option in Intercom to create a segment - what is a segment? How would I use one if I created it?

I’m getting a lot of notifications, how do I change when I get these, or turn some of them off?

How can I change the email address that I use to log in to Intercom?

How can I set my office hours to show when I’m out of office?

I have different teams across the globe that work different hours. Can I set office hours for each team?