Can I import my conversation data from another tool for Resolution Bot? | Community
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Can I import my conversation data from another tool for Resolution Bot?

  • Jun 26, 2020 10:03 AM UTC
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I’ve just started using Intercom and I want to import my conversation data from another tool to train Resolution Bot, how can I do this?

Best answer by Eric Fitz

Right now, you can import your conversation history from Zendesk Chat or Zendesk Tickets, so that Resolution Bot has conversation data from which to analyse commonly-asked questions. This guide will show you how to import your conversation data from Zendesk.

 

Currently, Zendesk is the only third-party tool from which you can import conversation data to help Resolution Bot.

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Eric Fitz
Employee
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  • Eric FitzEmployee
  • Employee
  • Answer
  • Jun 26, 2020 10:58 AM UTC

Right now, you can import your conversation history from Zendesk Chat or Zendesk Tickets, so that Resolution Bot has conversation data from which to analyse commonly-asked questions. This guide will show you how to import your conversation data from Zendesk.

 

Currently, Zendesk is the only third-party tool from which you can import conversation data to help Resolution Bot.

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