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How do I set my office hours?

  • June 25, 2020
  • 1 reply
  • 115 views

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How can I set my office hours to show when I’m out of office?

Best answer by Eric Fitz

You can change your office hours in your Messenger settings, to show your customers when your team are out of office.

 

When a customer sends you a message outside your office hours, Operator, our bot, will let them know when you’ll be back.

 

You can read more about how to make this change in this guide.

 

Remember, your office hours reflect the timezone you’ve defined for your workspace. So, if your workspace is set to Pacific Time, but you’re open from 9am - 5pm in New York, you’d set your office hours to 6am - 2pm.

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Eric Fitz
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  • Employee
  • 1630 replies
  • Answer
  • June 25, 2020

You can change your office hours in your Messenger settings, to show your customers when your team are out of office.

 

When a customer sends you a message outside your office hours, Operator, our bot, will let them know when you’ll be back.

 

You can read more about how to make this change in this guide.

 

Remember, your office hours reflect the timezone you’ve defined for your workspace. So, if your workspace is set to Pacific Time, but you’re open from 9am - 5pm in New York, you’d set your office hours to 6am - 2pm.


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