Fin Product Area

Dear Community,I would like to inquire if it's possible to adjust our system settings to allow clients to reopen a closed conversation within a six-hour window. Currently, the system permits reopening only with day-long intervals, which is too prolonged for our needs. Post the six-hour period, clients should be required to initiate a new conversation to address distinct issues, ensuring each matter is appropriately tracked.Thank you for your assistance!Best regards,Yuval.

Need reporting guidance.   Is there a way to download a list of all intercom articles in the domain and include the article URL in the report?   

Hello !I created a workflow and at one point I started getting an error on the first path.The message is on the screenshot : Starting the first path with non text messages is only supported from...”I don’t understand it because i think the first path is a text message with “Bonjour...”Have you an idea to resolve the issue ?Thanks in advance !  

Hi everyone! Just wanted to know if there is a time delay in between setting a Workflow live and when you pause an existing workflow? When I make an edit to a workflow or create a new workflow for the same page that I am using, I noticed there is a delay in between pausing a workflow and setting one live. Usually the paused workflow will stay “live” for a sometime. 

A partner company uses a Gmail address to contact us, and those messages have been routed to our Intercom spam folder, despite being marked Not Spam multiple times. How can we prevent this and ensure their messages are seen by our team?

Hi all!I’m trying to achieve the following situation regarding users being able to send messages via intercom: Let users start a a conversationMatch all:email does not contain @doe.com EXCEPT john@doe.com & an@doe.com.  We have multiple customers with multiple domains, but only for this specific domain we want to block it for all users except a few so that they are the only ones that can talk with out support. Who can offer me some advice? Thanks in advance! 

We are looking to open Fin up to internal employees (sales, onboarding, CSM’s, etc) to help answer product questions. We have generally used a Slack channel to answer these questions. So what I would like to do is find a way to auto send the teammate’s question to that Slack channel if Fin can’t answer. Any suggestions on how to do this?Attached is the Workflow I had attempted, where “Get more help” sent a notification to the Slack channel, but it didn’t show up as messages normally do. (Screenshot also attached of how it came through.)

Is there a method for forwarding an email from Outlook to Intercom? Despite my attempts and following the FAQ, I have not been successful

Has anyone been able to create all chats to tickets automatically when they are submitted AND also transfer the required conversation fields and company specific data to the ticket this way? We would like to introduce the Customer Portal to our customers, and they would like to see all their interactions with us. Since the Customer portal ony supports Tickets, this means that we would like to automate the process of changing the chat into a ticket once they are submitted. Unfortunately, currently, when you automate this, the conversation data required fields are not taken into account and also company data in not synched over.Anyone has found a workaround or solution? Thank youKristine

Hello,I am lucky enough to be sitting on a lot of emails around 100,000 from conversations that we have had through email. My main goal is to figure out how we've been solving our customers' problems. I’m thinking about using FIN to help make sense of all this data and hopefully teach it to understand how we resolve different issues so that it can make suggestions and learn.I am wondering if anyone has attempted to feed FIN conversations and how that has worked out or if there is a better way of doing this. I may just take the previous year’s worth of emails and attempt to upload as a PDF. I know this data is useful.I have been looking for a way to import the conversations into Intercom but it does not seem possible. If anyone has been in this situation before I would love to hear how you tackled it.I’m really open to suggestions on how to pull this off or if there’s a better way I haven’t thought of.Thanks,Jon

I’m developping for my company and we wanted to adapt the colors and styling of the help center, and chatbot.Is there a way to do it? Is it even supported?Thank you so much in advance.

I am wondering why this error would occur for different users attempting to send messages via Intercom Chat to different customers. Trying to find out some troubleshooting steps for our end-users getting this error when messaging customers.   

I tried to send personalised email to my user and used event metadata with some parameters into email.I created data attributes, new event with metadata  Triggered series on this event Created email, and inserted event parameters there, but the problem is that when I receive email, value from event metadata custom_attributes are always empty.Is there any way to fix it?Thank you

Can Fin AI bot authenticate a user and allow the user to perform certain actions specific to the user?  I’ve explored custom objects and actions but it seems to me that anyone using the Fin AI chatbot would be able to ask questions related to it. For example: Retrieving order info, requesting refunds, listing all my orders/products specific to the logged in user. Thanks 

We have SSO already implemented via Okta for our workspace.IF/When we implement SCIM provisioning...will it just “sync” the existing users?Also, do you have other documentation on this other than this:System for Cross-domain Identity Management (SCIM) Provisioning | Help Center 

Hi.  I’ve created a CNAME per these instructions:https://developers.intercom.com/docs/guides/help-center/custom-domains/ But am currently getting an error 1014 via Cloudflare.  Are these instructions obsolete, any solves? 

Hello,I’m working on a workflow for a chatbot using an API. My issue is simple, this API is returning content from our API that I need to display on Intercom Messenger.It’s working fine but with an issue: line breaking (\n) are ignored. I tried with <br /> but it wasn’t my best idea → the “<br />” will appear in the conversation. I checked the API response in the custom action log, the API is returning JSON as planed, with some \n or \n\n. They just disappear when the content is used in a message in Intercom Messenger. Any idea to fix this ?  

HiThis may seem like a strange question but thought I’d askCan SSL be setup on a domain that is unhosted? The domain I want to use for link branding is just used for my email addresses via Google Workspace. So don’t need hosting for it other than for link branding. Thank you.Graham

I can see how to forward emails out of Intercom. But how can I make sure that when the conversation continues externally, then I don’t get sent all the conversations into Intercom?

Can three product tours on a different product feature run at same time?

Hello evetyone! I need your help. Could you please tell me how can I enable notifications to indicate that I'm writing from Away mode? Previously, when I was in this mode and messaging clients, I would be prompted to change my status to online. How can I restore this functionality

Hi everyone,We redirected from Zendesk today but noticed the URL https://help.ballparkhq.com/hc/en-us isn’t redirecting to  https://help.ballparkhq.com/en/  and showing an error if you see the end of the URL, Zendesk appends all its URLs with /hc/en-us but that doesn't seem to exist in intercom for their english language version of the help center Any ideas what has gone wrong?

Hi everyone, I've been tinkering with the messenger settings, specifically trying to add some space at the bottom and sides, but I've hit a bit of a roadblock. I've tried fiddling with the code and exploring the Intercom web settings, but so far, no luck.Interestingly, I've managed to switch the messenger's side from left to right and vice versa successfully, both through code and the web settings. However, adding space seems to be a bit trickier.Just to give you a bit of context, I'm working with the react-use-intercom package.Any insights or guidance on how to achieve this would be greatly appreciated!Thanks in advance for your help.

 I understand that ticket names don’t support multiple languages.Ticket type names and attributes don’t get translated / localized in the Messenger even if you support multiple languages. What’s your advise now?Should we create multiple ticket types just to handle the name display? But can we show different ticket types based on languages?

Changing the translatesAutoresizingMaskIntoConstraints property of a UICollectionReusableView that is managed by a UICollectionView is not supported, and will result in incorrect self-sizing. View: <ICMDayTimestampDividerReusableView: 0x14a07f060; baseClass = UICollectionReusableView; frame = (0 0; 0 0); layer = <CALayer: 0x28380cb20>>*** Assertion failure in -[NSLayoutConstraint _setSymbolicConstant:constant:symbolicConstantMultiplier:], NSLayoutConstraint.m:669*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'NSLayoutConstraint constant is not finite!  That's illegal.  constant:nan firstAnchor:<NSLayoutDimension:0x282305040 "IntercomSDK_ITBAnimatedImageView:0x14a0959b0.width"> secondAnchor:(null)'*** First throw call stack:(0x1887da678 0x180a57c80 0x187d38d38 0x1a8f86ab0 0x1a8f866f8 0x1a8f865f4 0x10625f680 0x10625f2fc 0x10625f180 0x1062c9ecc 0x106216778 0x106295944 0x1062173fc 0x1062175f0 0x1061a4958 0x106176fa4 0x106176b6c 0