Fin Product Area

Maybe this is an option that I'm just not seeing🤞 ? Many of the macros that agents use are the same answers we would want a bot to give.​Thanks a million!

The messenger is not launching on our site and I’m getting the following error message in the console; {type: "error.list", request_id: null, errors: [{code: "403", message: "User email is not valid"}]} errors: [{code: "403", message: "User email is not valid"}] 0: {code: "403", message: "User email is not valid"} request_id: null type: "error.list" We don’t have identity verification turned on for web, the domain is listed as trusted and the messenger is set to show on this page. Does anyone have any ideas on how to resolve this? I’ve raised a support ticket with Intercom but it’s been 3 days and I haven’t heard anything so any help is much appreciated! Thank you :) 

Hello!I have my phone and therefore my app set in English. However, when I open the Messenger Launcher I can see the content in Spanish (our default language). Checked our Messenger and omnichannel settings for Mobile SDK and I am not given many options to configure languages based on rules. How can make the Messenger Launcher display in the right language based on app´s preferences?Thank you!  

Hi all,Does anyone know if there is any way that we can turn off the “Share your reply time” feature on the home page & pre-assignment to a team?

Hi! I’m trying to use the intercom generated unsubscribe link for a given user as per the instructions in this page:https://glencoco.intercom-mail.com/subscriptions/unsubscribe?app_id=nl8yk231&sample=true It says to use the following modification to the link above:https://glencoco.intercom-mail.com/subscriptions/unsubscribe?app_id=nl8yk231&user_id=INTERCOM_USER_ID_HERE However, when i test this on a real id, it doesn’t work. https://glencoco.intercom-mail.com/subscriptions/unsubscribe?app_id=nl8yk231&user_id=7656fdfb-cc7b-4e5a-94aa-192e51651748 Is this an intercom bug?  

Hi,  I want to create a survey to get an idea if a new feature is working as expected. How can I create a survey with “How did our xxxx do?” thumbs up and down, with an optional free text field after selecting?

One of my proactive support messages isn't sending despite users matching rules. I checked using the “check if a user matches” and Intercom agrees that the users match but is not sending the messages. 

Has anyone else experienced a lack of response from Intercom Support?I attempted to upgrade my plan through the start-up program, but the process failed. Unfortunately, I have not received any response, and now my trial has ended, leaving me unable to respond to my clients. This situation is incredibly frustrating, especially considering that Intercom claims to offer 24/7 support. Initially, I couldn't submit the application as expected, so I sought confirmation from the support team while I was still in the trial period. EVERYONE assured me that I could submit it without any error until my trial ended. However, the reality is that I am still stuck here, and no one has replied to my messages.

Hello! I would love some information on how you guys best support users across multiple time zones, I am currently facing a big issue that Intercom says is ‘expected behaviour’, how do you get around this?About us.We have support teams in 3 countries, we have 3 teams set up with 3 different office hours. Our assignment rules work to make sure each conversation is assigned to the right team. Magic right?  There’s 1 HUGE problem. The home screen of Intercom, where it says our office hours (‘We’ll be back later today’), will only ever pull the default office hours, which is set to the UK.This means that for 6 hours when our Japan team are online, all of our Japanese users see a message that tells them we are offline. The same happens at the other end of the day, when our UK team logs off, our US users see a message to say we will be back tomorrow, even though we have a team online waiting to help them. This is happening for logged-in users, so we know their details, language and time zone

Our use case: - On Domain A we have hosted products A , X and Z - Domain B we have hosted product A, B and C Note product A is common in both the domains - Help center is hosted on a sub-domain of domain A and has collections for ALL the products A, B,C X, Z - Want to show Collections in Help space in Messenger as follows: -  users who logged into domain A are shown Articles for A, X and Z (In Messenger Help) - users logged into  domain B are shown Articles A, B and C (In Messenger Help)

Is there data on what is more engaging - Large message (popup that darkens the screen) or small message (on the side and less intrusive)? 

Hi - I’m looking to set up 2 workspaces since we’re a marketplace - but i’d like to connect/authenticate the same domain for both workspaces. I already connected one domain successfully, but now i’m looking to do so for the second workspace.However, there seems to be a limitation where CNAME records that have name: intercom._domainkey.OURDOMAIN.COM can only have one unique value, etc. Is there a workaround for this such that we’re able to authenticate the same single domain for 2 workspaces?

Hey, we are looking for some one who can help us maximize our intercom set up.  We are a start up, small budget but light work for an expert :) 

I logged into intercom and couldn't find my workspace. Intercom asked me about the company name so I could create a new workspace and start with a trial account. All members of my team have this problem. How can I fix it?

showing this things in test , development sideIntercom Messenger warning: Identity Verification is set up correctly but not enabled. For details on how to enable it, see https://docs.intercom.com/configure-intercom-for-your-product-or-site/staying-secure/enable-identity-verification-on-your-web-product.this getting in my webiste  browser consolewhen i check installation it getting this error We haven’t received verified data from your installation. Please check the instructions and try again

Hi, I launched a product tour twice and both times the issues are mostly that it’s appearing on other pages for some users. Is there something I’m missing when setting up the URLs?I’ve attached screenshots of my URL settings and a screenshot of the issues. The only solution I found is to add all the “does no contain” links to keep it from popping up on those pages. Is there another way around this?Thank you in advance,Sulamita 

Hi,I have set hide_default_launcher: true when booting Intercomwindow.Intercom?.("boot", {   api_base: "api_base",   app_id: “appId”,   user_id: “userId”,   email,   hide_default_launcher: hideDefaultLauncher,});But the intercom-notifications-frame"is still shown, how to force hide it?(The issue relates to my checklist or tasks of Intercom)Thanks

The external content parser is quite bad on FIN. Sometimes the webpage has a lot of content and the ‘preview’ is just a couple setences.If you have tables or other strucuture components, the parsing is really bad. 

I can not see any plan. Actually I don't find how to add plan to Intercom. 

Hello, I am looking to change the options of the CSAT ratings.  Specifically, the current CSAT options gives the visitor 5 faces to choose from when rating how their service was.  Is there a way to choose just a ‘Thumbs Up’ and a ‘Thumbs Down’ option when asking the visitor to rate the messenger conversation?Thanks!!

I have a trouble when using addUnreadConversationCountListener in Android platform. It is not returning the same value inside Intercom home screen.I have created a new chat conversation automation workflow, then i back to previous screen → a unread message coming but the number of unread conversation is not increasing.

I was wondering if there is any way of automatically tagging users when sending individual/personalized outbound emails, so that tag could (later) be used as the entry rule to a series. Is it possible? Is there any other way? Thanks in advance!

Hey guys,Is there any option to have the 'Enter' key to send a chat reply? Or is it a feature request?Thanks

We have a Jira board for a specific type of ticket internally. We would like to shift to Linked Tickets, but Linked Tickets only has In Progress and Waiting on Customer statuses. We need to mark tickets with more statuses depending on which stakeholder it is pending on. Custom statuses or tags on tickets can help solve for this. Is there any way to implement these now? 

Hi,I hope you are well.I'm currently setting up Intercom for our business and I would like to establish two separate support teams, each consisting of specific members who can answer any questions our customers might have. The two teams will be Sales Support and Order Support. What we want is for both teams to appear when a customer requests to chat with a representative, and for the conversation to be directed to the appropriate team. How can I set this up?I've been searching the web extensively but I haven't been able to figure it out. I would greatly appreciate your help. As a token of my gratitude, I'm more than happy to treat you to a coffee.