I’m trying to share with my team how we can improve the Fin performance over time. Obviously, making sure Fin has access to great answers for the most commonly asked questions is a top priority.
So, let’s say you have a very common question that you want to ensure Fin can give a good answer to. When do you opt for creating a custom answer and when do you pick a snippet?
I think I have a fairly good idea of the basic functionality of the two options from reading the Intercom documentation, but I still struggle to say when to go for which option…
Happy for any best practice advice here!
Best answer by Beth-Ann
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