Hi, Iβm Brian, a Customer Support Engineer in Chicago π
A common question: βIs it possible to create two Product tours where the second tour shows immediately after the first one finishes?β
The answer is yes! There are a few ways to achieve this.
Note: #2 and #3 will require the help of your dev team |
1) Using Series
Perhaps the simplest way to do this would be to create a Series which sends out the Tours. Then, you can configure it so when the User has completed the first Tour, the second one will be sent automatically.
2) Utilize the Intercom(βupdateβ) method
An alternative to using a Series would be to refresh the Intercom page after the first Tour is displayed. When you call the Intercom('update') method using some new user data, Intercom will look for new messages that should be shown to the user and will display the second Product Tour.
3) Use the Intercom(βstartTourβ) method
An alternative method would be to display the second tour when a button or a link is clicked on your site, using the Intercom(βstartTourβ) method. Note: this wouldnβt be automatic, the end-user would have to click the link or button. To accomplish this, youβd go to the tour editor to get the id of the tour you would like to show, located in the βUse tour everywhereβ section. Keep in mind that the tour must be published and the βUse tour everywhereβ option must be enabled for this to work. Using an invalid tour id will cause the tour not to show.
Using HTML, you could trigger the Tour like this:
<a href="#" onclick="Intercom('startTour', 123)">Start Tour</a>
Which will look like this on your site:
Those are three ways to show one tour immediately after another! Happy touring π