Question

How do I unsubscribe contacts in bulk (ie. everyone from a certain client)?

  • 31 August 2022
  • 2 replies
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How do I unsubscribe contacts in bulk (ie. everyone from a certain client)?

2 replies

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Hey @julie w​ Racheal from the Support Engineer team here 👋

 

It is possible to update users as unsubscribed from emails in Intercom by uploading a CSV containing user emails and a second column "unsubscribed_from_emails" with the value true in each row.

 

Let me break down how this works:

 

Step 1

Modify the CSV as you only need two columns here, email and "unsubscribed_from_emails" (no quotes needed) with a value of True

Example 👇 

Image 2018-10-25 at 4.40.33 pm 

👉 Step 2

Import users in the Contacts page and choose CSV

Markup on 2020-08-11 at 17_07_51Image 2018-10-25 at 4.34.05 pm 

 

👉 Step 3

Import the users and map the Email field, then skip the others until you see "Which additional columns would you like to import". Choose the column 

unsubscribed_from_emails then choose "Create a new custom attribute" from the drop down (ensure it's called exactly "unsubscribed_from_emails"), then give it a Boolean data type, then finally confirm and import users.

Screen Recording 2018-10-25 at 04.43 pm

Thank you Racheal!

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