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Intercom Inbox New Font


Hello Intercom community! For those of you working in the Inbox, you may have noticed that Intercom recently changed their font choice to a typewriter-like font looking like this: 
 

 

This new font also impacted the left side of the inbox where inbox numbers are mentioned. Unfortunately, the font they choose has a 0 with a . in the middle. Below is a screenshot showing the old 0 versus the new:
 


When you’re zoomed out and looking at the page in full, those new 0’s look an awful lot like 8s, leading to our team having to double check inboxes, etc.

Just curious to know if anyone else out there is not thrilled about this change and would like to see them revert back to the original font, which was much better/easier to read and causes less confusion. 

Thanks!

5 replies

  • New Participant
  • 3 replies
  • January 22, 2025

Please, revert back to the original font! I have no idea why they changed but it looked better before.


Erin
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  • Active User
  • 46 replies
  • January 22, 2025

I am truly inspired by what you share!


  • Author
  • New Participant
  • 1 reply
  • January 23, 2025

I’d like to thank Intercom for taking swift action to revert their inbox font changes! 


  • New Participant
  • 3 replies
  • January 23, 2025

Thank you, Intercom! 💙


Radames Cruz
  • New Participant
  • 2 replies
  • January 27, 2025

Agreed! Please revert back to the previous font. The change is also prevalent in reporting.


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