Intercom Newbie - some general questions!

Question

Hi everyone!I’m new to Intercom and have some questions which might come across as extremely basic.  I’m trying to send out a once off message to a select cohort, but Intercom continues to send this to people who match in the future. Is it possible to send this once only at that given time?	I’m creating a series for new users who sign up. It has 7 touch points over 3 weeks. I want a user to exit the series when they make a purchase, and begin another series. The attribute is [is_customer: true]. Once this updates, I want them to exit the following engagements. 	Has anyone integrated Intercom with Slack? I want to be notified in my slack channel when someone starts a conversation. Is this possible?	What is an underrated feature on Intercom? (Just out of curiosity!)Thank you in advance.

Milan · Accepted Answer

Hello ​@RaymondValentinehere it is:Use Fixed audence:In the Series there are setting in the upper right corner where you can set exit rule:Yes, it is pretty easy to do it in the Workflows. You integrate Slack app (Settings > Integrations) and then add it in the Workflows:Hmmm good question - I’d go with Checklists - I really like it for Onboarding new users, combined with Product Tours.Cheers!

Radames Cruz · Answer

RE: 4.What is an underrated feature on Intercom?I’m late here but Intercom’s analytics are an underrated feature.The dashboards are super easy to navigate, even if you’re not a data expert, and they give you great insights into how customers are using things like your help center articles or chat bots. I’ve found them really helpful for tweaking our support strategies. Honestly, though, I feel like a lot of people don’t take full advantage of them. If you dig in, there’s so much more depth there than you’d expect.

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