Skip to main content
Answered

What is proactive support and how can I use it?

  • March 9, 2021
  • 1 reply
  • 68 views

Forum|alt.badge.img
What is proactive support and how can I use it?

Best answer by Eric Fitz

Taking a proactive approach to your support enables you to anticipate customer questions and offer help before it’s needed. Instead of deflecting conversations, you can use proactive support to get ahead of known problems, like delivery delays, bugs in your product, or website downtime before they reach your team. You can also onboard new customers so they’re set up for success from day one and have all the information they need to get started and overcome common hurdles, like configuring your app. 

 

Learn more about proactive support and how to implement it in our Ultimate Guide to Conversational Support.

View original
Did this topic help you find an answer to your question?

1 reply

Eric Fitz
Employee
Forum|alt.badge.img+5
  • Employee
  • 1630 replies
  • Answer
  • March 9, 2021

Taking a proactive approach to your support enables you to anticipate customer questions and offer help before it’s needed. Instead of deflecting conversations, you can use proactive support to get ahead of known problems, like delivery delays, bugs in your product, or website downtime before they reach your team. You can also onboard new customers so they’re set up for success from day one and have all the information they need to get started and overcome common hurdles, like configuring your app. 

 

Learn more about proactive support and how to implement it in our Ultimate Guide to Conversational Support.


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings