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What is proactive support and how can I use it?

  • 9 March 2021
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What is proactive support and how can I use it?
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Best answer by Eric Fitz 9 March 2021, 18:01

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Taking a proactive approach to your support enables you to anticipate customer questions and offer help before it’s needed. Instead of deflecting conversations, you can use proactive support to get ahead of known problems, like delivery delays, bugs in your product, or website downtime before they reach your team. You can also onboard new customers so they’re set up for success from day one and have all the information they need to get started and overcome common hurdles, like configuring your app. 

 

Learn more about proactive support and how to implement it in our Ultimate Guide to Conversational Support.

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