Hey folks 👋
I'm Sarah, a Customer Support Specialist in Dublin, we may have spoken before if you've ever written into the support team.
A common question I get asked, is if it’s possible to send follow up messages to users based on their response to a Survey and the answer to this is absolutely!
When you create a Survey in Intercom, you can choose to save the Survey answer the user selects as a user attribute by clicking here 👇
You can then create a Proactive support message, to follow up with users based on the answer they have chosen, by using this attribute in the audience rule 👇
The above Email will now send to users who have rated less than 3 in the Survey.
Hope this helps and happy Surveying!! 😊