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Question

Not receiving push notifications on Sony device

L

Hi, I have already read your support articles regarding not receiving push notifications on Android and have executed everything suggested, but I am still not receiving push notifications when we receive tickets or answers in our Intercom inbox.

 

The message settings and app permissions have been set correctly, I have disabled battery stamina mode completely, I have manually indicated that there should be no battery restrictions on the app and I have installed ‘AutoStart Manager’ and I have added the app.

But I still do not receive push notifications.

I have a Android version 14 installed and my handset is a Sony Xperia 10 IV XQ-CC54.

Can you help please?

    4 replies

    L
    • Lynn Van Aert
    • Author
    • New Participant
    • 2 replies
    • April 11, 2025

    Is there anyone who can help me with this please?

    F
    • Frode Aarø
    • New Participant
    • 2 replies
    • April 24, 2025

    Hi Lynn,

    Did you get this issue resolved? I’m having the same issue and have gone through all the hoops I can find but still no luck, so if this has been solved at your end I would love to know what fixed it for you.

    L
    • Lynn Van Aert
    • Author
    • New Participant
    • 2 replies
    • April 25, 2025

    ​@Frode Aarø I have raised this with the Intercom team and apparently they were already aware that this is an issue.

     

    I have just requested an update. Maybe also contact the team directly via the chat bubble in Intercom, if you haven’t done so yet. The more examples they have the quicker they might find the problem.

    F
    • Frode Aarø
    • New Participant
    • 2 replies
    • April 25, 2025

    Thank you for the update. I have a case going with Intercom as well and just wanted to reach out to you in case you had had your problem resolved.

    I wish you a good day and hope both our issues are resolved soon :)

    Reply


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