The Intercom DialogMessage fails to load on both iOS and Android.

  • 2 December 2023
  • 1 reply

I am trying to integrate Intercom into a project built on uno platform (C#), but Intercom's chat is not working correctly. I carefully followed the steps indicated here, but without success.

The error message I receive is as follows: "[Intercom] Failed to register or update user: Unable to resolve host "xf67****-android": No address associated with hostname" (applies to both Android and iOS).



As indicated in the guide, I made sure that the app has the following permission: "android.permission.INTERNET".

What can I check or do?
Thank you, I await your feedback.



Best answer by Jacob Cox 10 December 2023, 23:25

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Userlevel 4
Badge +5

Hi @domenico.verlotta !

Mobile issues like this are usually best addressed through our Support Team because it will require a bit of information getting shared back and forth. I’ve gone ahead and forwarded this message over to the team. They should reach back out to you via the email address that you signed up with to chat with you about this issue!