Intercom Product Area

We have some cases where we have several people log in with one user login, and we find sharing the same help center all over again, as they cannot find it back anymore.  Is there an option to set an article as a favorite? Thank you tons!

We are a service selling our product white-label. Therefore our product portal can offer custom URLs to our partners. If we could do the same for the Help Center, that would be a game changer for us!

Hi all, we just turned on the Suggest Help Articles Task Bot for both users and leads and in the first week of use we are finding its article suggestions to be way off. It seems to be suggesting just our oldest/highest viewed articles without taking into account keywords (see below for an example).  I've already read Intercom's "Let users help themselves with smart suggestions" and "Share articles to answer questions faster". I've done the suggestions about writing relevant articles with the words the customers are searching for.  The suggestion about -"When a customer gets in touch, you should send them a relevant article in your first reply to them. If they send you a second message before you reply Operator won’t learn from this." - really doesn't work for my company. When our users actually get to talk to a live agent they expect targeted, step-by-step support, not just guidance on where to find an article and especially not on the firs

Is there a way to not show previous chats on Intercom? IE, eliminate this area?

I have a custom bot as a part of my series. It includes two paths, one where the user can send a question and the other where they can opt-in to watch a product tour. I see an option to deliver my next message (in my case, a banner) after the previous message was sent and "completed" but what does "completed" mean? Because one of the paths of the custom bot is the tour, does this mean it will send the banner ONLY after the tour was completed?

Hi, our web app has a static URL, which does not change even if users navigate to various sub-pages/features. Could you please advise how to trigger different product tours depending on the feature, not the URL?

I want to remove the bar " send message" when de custom bot start it.

Is there any way user can communicate to other user including operator ?? hello , i'm working on setting up a loan based communication platform where borrower can communicatee with Loa Officer , Loan Processor. unique id will be : user_id , loan_id , email_id so ultimately this is user to user communication channel.  is above communication possible ??  

If I'm setting up a custom bot from new conversations for example, should I have a Task bot in place as well? I get really confused in regards to this

All of a sudden our outbound email messages are double spacing. How to remove the double spacing.

I can't find anywhere a requirement on the format URL, however, when trying mycompany.com/page, I get a red error saying no space or special characters are not accepted. Any help is welcome.Thank you

I just saw Intercom's own post message about their updated terms or service. It included a button for me to agree to the new terms. The post would not lose without me clicking the button. How can I set up a similar message?

Has anybody found a way to allow Operator to wait for canvas submission before continuing? What we are trying to accomplish is allow operator to reply with a message if it is outside business hours AFTER a canvas has completed. In the Canvas API there is a final completion parameter that is sent back to Intercom. I have to imagine the developers are using this for something.

The article is published, and the link is sent to our users by email. Some of the users can't view the published articles. The users who clicked on the link are different but on the article, it still shows that only 1 person has viewed the article. We have encountered this issue with multiple users. Is there any way to resolve this issue, so everyone who satisfies the rules can view the published article? Screenshot attached :Please view the attached images.

How can I change the sound of the notification with a louder one? I keep losing messages because I can't hear it!

Hello! I'm wondering why 60% of our users have unknown in the operating system intercom property. Any idea why this happens? Thanks!

Once completed, the conversation will be routed to a Sales group. However, I'm having difficulty setting a goal with the desired structure. Specifically, the questions are: NameTelEmailCredit Range In goals, I can only set the "goal" related to one of the options in Credit Range. However, "completion" in my mind is actually just selecting any Credit Range option. This completes the 4 data points. Is there a better/different way to approach this?

Hi all,We need to understand how Tablet messages work which places some burdens on the restaurant side, which we want to remind them of. We’d like to send comms to specific restaurant IDs only, and not to the whole brand, but the messaging feature demands we insert partner company emails as well, so I’m wondering if other sites connected to such emails will also received the comms? We need to limit to Rx IDs though, is there any way to do that? Could you please tell/show us how?  In more detail: We actually already tried to send comms to specific partners (to inform them of the launch of cash on delivery), but the issue was that even if we filtered for specific restaurant IDs, we were asked (and forced) to insert company emails. The problem then was that also the restaurants that were linked to those company email received the message. We now need to resume the sending of such comms exclusively to restaurants that have the feature active (i.e. on a Rx ID basis, with no mistakes). Thank

Hi everyone.  I have setted up 2 custom bots - 1 for Leads/Visitors, and 1 for Users only.  Unfortunatelly, no matter how I tried, the User's bot is showing to the people who even logged off of their accounts. I was looking for some workarounds but even when we used the Hash check (Force Identity verification) it still doesn't work as we need.  I tried to set some rules on it (Page URL is / is not...) but that actually just turnd off the chatbot completely.  Is there any way we can force check WHO is actually using the chatbot at the very moment? For example: Scout logged onto his profile and then logged out - We want to show him only the bot which is for Leads/Visitors - But the chatbot stores data's about the user's account automatically which is actually contraproductive on our end and hence the logic simply doesn't work as it should 😤

Right now we use Intercom for all our communications with users, but we send some automated emails from our backend to them too. The problem we have with this is that we rely on the last contacted field for our segments, and our automated emails from the backend are not included in this field as it only takes the communications done through Intercom. Is there a way to sync these emails from the backend to Intercom so we can also include them in the last contacted field? Also, would be great to have these communications in the user's profile in Intercom so we can track all the conversations. Any idea/suggestion on how to solve this? Thanks!!

We run both - app and website. Both have very similar features however navigating in the app is different. Also things like subscription (because Apple iTunes ) is quite different. Now the same topic for web and app is in one article which is divided into two sections.  Any ideas on how to route mobile app users to a collection with hints for mobile app and website users to another article collection?  An audience rule is not an option as it hides articles completely if you don't fulfill a condition. Users should always have access to all articles, it'd be just very useful to be able to distinguish users from different platforms and to display different sections/collections to them first. Thanks for sharing your ideas.

When designing a product tour using Intercom, I have found that CSS classes and ID's for elements contained within an iframe are not visible to the tour bot. I have tried using the advanced css ID callout in the product tour but to no avail. Please help!

In this example, if my series sends 5 emails between Oct. 28th and Dec. 15th:  Email 01 - 10/28Email 02 - 11/02Email 03 - 11/05Email 04 - 12/01Email 05 - 12/15 What happens when a user enters the series on Nov. 10th (after the first 3 emails have already been sent)? Will they pass through all the wait periods at the beginning of the Series and receive the first 3 emails (at the same time)?  Also, will they begin receiving email 04 and so on?

I'm looking for a way to trigger posts/tours whenever a user clicks on a button.We capture the click in GTM, so I'm wondering if the event can also trigger a message. We have a single page application, so my concern is that the event will be sent upon refresh and not pop the message until that Thanks!

Not sure if this is the right area for this, but asking anyways. If a user hovers over the intercom icon, is there a way to display a message? (Like... Hi there! Can I help you?)